When brewing fresh brewed drip Coffee, at what point in the brewing process should the timer be started? - Correct Answer Start the timer immediately after beginning the brewing process
Which of the following activities would require Team Members to wash their hands? - Correct Answer All ans...
ihop test || ANSWERED AND GRADED 2024/25
When brewing fresh brewed drip Coffee, at what point in the brewing process should the timer be
started? - Correct Answer Start the timer immediately after beginning the brewing process
Which of the following activities would require Team Members to wash their hands? - Correct Answer
All answer choices are correct
All of the following are steps to proper handwashing except: - Correct Answer Use hand sanitizer
immediately after washing hands
Which of the following is an NOT example of an FBI (Foodborne Illness) risk factor? - Correct Answer
Unclean storage shelves
True or false; Use of an egg poaching pan is approved for cooking poached eggs? - Correct Answer True
According to the Menu/Campaign Rollout Guide, how many shift training agendas are available for both
the FOH and BOH? - Correct Answer 2
In order to be eligible to become a Certified Trainer, the team member must first: - Correct Answer
Compete all of their training for each position that they will be a trainer for
What is the primary reason why food that is not in immediate use (e.g., walk-in cooler, walk-in freezer,
dry storage) must be covered and protected at all times? - Correct Answer To protect it from overhead
contamination
True or false; Prometric Certified Professional Food Manager certifications earned before August 31,
2022 are valid through their expiration date for the brand SOP requirement for the Manager on
Duty/Person in Charge? - Correct Answer True
Previously cooked and cooled food intended for hot holding must be rapidly reheated (e.g. microwave,
pan and stove) to 135°F for 15 seconds within 2 hours before being placed into hot holding equipment. -
Correct Answer FALSE
, In order to enhance the guests' pick-up experience and support off-premise programs, all IHOP
restaurants are required to utilize software called: - Correct Answer FlyBuy
When we have to reach across or in front of the guest, we demonstrate IHOsPitality by saying: - Correct
Answer Pardon my reach
True or false; Participation in, and promotion of, the IHOP Guest Loyalty Program is optional for
restaurants? - Correct Answer False
According to guest feedback, guests feel that ______________________ is the MOST important factor in
driving a highly satisfying experience. - Correct Answer Pace of Experience/Service
Guest's needs can often be grouped into these (3) categories: - Correct Answer Fast, Friendly, Exact
True or false; Chemicals must never be mixed or combined with different chemicals? - Correct Answer
True
At the end of the guest's visit, what should the server do to ensure that they "finish strong"? - Correct
Answer Sincerely thank the guest and invite them to return
The Serving SMILE's Trainer Agendas review specific steps to follow throughout each shift including
online learning modules and hands-on activities to complete. - Correct Answer TRUE
When an expediter calls for food runners and followers, the appropriate responses are: - Correct Answer
Got It, First Round, Guest Request
How many Certified Trainers for each Team Member position, responsible for training new and existing
Team Members, is required? - Correct Answer A minimum of 2
It's important that as each guest enters the restaurant they receive a warm and welcoming greeting
because - Correct Answer Guests are quick to form first impressions and the first 30 seconds sets the
tone
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