ServiceNow Question and answers rated A+ 2024/2025
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Course
APM
Institution
APM
ServiceNow Question and answers rated A+ 2024/2025 ServiceNow - Application Portfolio Management (CIS APM)
APM combines with several ServiceNow technologies to provide a comprehensive view of your customer's application portfolio. Why would a customer want to utilize information from ServiceNo...
ServiceNow - Application Portfolio
Management (CIS APM)
APM combines with several ServiceNow technologies to provide a
comprehensive view of your customer's application portfolio. Why would a
customer want to utilize information from ServiceNow ServiceMapping? -
correct answer ✔- Identify your customer's application services
- Identify your customer's applications underling technologies
How is the commom services data model used when implementing APM? -
correct answer ✔It prescribes a key connection to application services
If a customer asks you what where are the benefits for utilizing ServiceNow's
ServiceMapping application, what reason would you provide ? - correct
answer ✔ServiceMapping provides information to identify risks to business
services from the failure of supporting CI's
What are the potential outputs of the "Take Action" stage in the
Rationalization Process? - correct answer ✔- Create ideias or demands
- Create a project plan
What plug-in needs to be installed in order to utilize the Application 360
Dashboard? - correct answer ✔Performance Analytics Content Pack -
Application Portfolio Management
Which attributes can be used to categorize business applications? - correct
answer ✔- Category
- Application Family
- Business Unit
, - Portfolio
APM pulls valuable information from which IT Operations Management
infrastructure components: - correct answer ✔- Infrastructure CI's
- Application Services
During the customer workshop, the customer states that a team member only
needs access to create/update/delete applications. Therefore, what role
should be ducumented in that requirement? - correct answer
✔sn_apm.apm_user
What framework does the Application Portfolio Management Portal align to? -
correct answer ✔The Open Group Architecture Framework (TOGAF)
What limitations should a customer be aware of if they want to active
Performance Analytics (PA) solutions and in-form analytics, but do not have
licensed PA? - correct answer ✔Cannot create new indicators and collect
data older than 180 days
When APM is actived, how many APM specific roles are created? - correct
answer ✔5
What feature of Technology Portfolio Management should be utilized to show
a customer the "Shelf life" of their applications after APM is implemented? -
correct answer ✔Timeline View
What are the four levels of maturity in APM? - correct answer ✔- Advanced
Rationalization
- Continuously Optimize Portfolio
- Basic Rationalization
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