WCU FINAL EXAM (NURS 100)
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INTRAPERSONAL COMMUNICATION ANS✔✔ Communication within an
individual (self-talk)
SMALL GROUP COMMUNICATION ANS✔✔ Communication within a group of
people working towards a mutual goal.
S.O.L.E.R. ANS✔✔ S- sit facing the patient
O- open posture
L- lean forwards the patient
E- eye contact
R- relax
"Do" for communication ANS✔✔ Silence
Present reality
Actively listen
Ask questions (SOLER)
Use open-ended questions
Summarize
Offer self
Touch
Set boundaries!
,"Don't of communication ANS✔✔ Ask irrelevant questions
Offering personal opinions
Stereotype
Give advice
Give false Reassurance/hope
Minimizing feelings
Change topic
Judge
Offer sympathy
Ask why questions!
T or F: The following is a form of therapeutic communication:
If I were you, I would take the medication the doctor prescribed. ANS✔✔
False
T or F: The following is a form of therapeutic communication:
Tell me what your concerns are regarding the procedure. ANS✔✔ True
AIDET ANS✔✔ A-Acknowledge
I-Introduce
D-Duration
E-Explanation
,T-Thank you
ISBAR ANS✔✔ IDENTIFY
SITUATION
BACKGROUND
ASSESSMENT
RECOMMENDATION
Pre interaction, orientation, working, resolution (termination) ANS✔✔ The
phases of communication between the nurse and a patient
Preinteraction ANS✔✔ Phase of nurse/ patient interaction which happens
prior to meeting patient, gathering information about them (name, DOB
Orientation ANS✔✔ When the nurse and the patient meet, get to know each
other, and learn to trust each other, nurse introducing themselves to patient
Working ANS✔✔ When the nurse and the patient work together to solve
problems and accomplish goals
Resolution (termination) ANS✔✔ End of the nurse-client relationship
What is the #1 way to prevent the spread of infections? ANS✔✔ Hand
Hygiene
Most infections which happen in the health care facility are due to ANS✔✔
Healthcare workers hands
, What does the nonspecific innate immune defense system do? ANS✔✔ it
keeps infections out of the body
What does the nonspecific innate defense system consist of? ANS✔✔ Skin,
hair, nails, mucous membranes
What is the action of the specific adaptive defense system? ANS✔✔ it finds
the pathogens that got into the body through the nonspecific defenses
There are a number of ways to stop the chain of infection, describe some of
them. ANS✔✔ Sanitation, disinfection, sterilization, handwashing, isolating,
ppe, medical asepsis technique, sterile asepsis technique, cover wounds,
keep skin intact, immunizations, diet and exercise, reduce stress
Isolation precautions ANS✔✔ Used when a patient who is at high risk for
acquiring microorganisms from either the environment or from other
patients, staff, or visitors
infection ANS✔✔ Potential complications after surgery
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