HSC 305 EXAM QUESTIONS WITH 100% CORRECT ANSWERS UPDATED
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Course
HSC 305
Institution
HSC 305
HSC 305 EXAM QUESTIONS WITH 100% CORRECT ANSWERS UPDATED
Which of the following behaviors might be considered poor example of interacting with a disabled person? - Answer- assuming that a person with a physical disability needs help
Diana, a resident in heart surgery, brings her complaint ...
HSC 305 EXAM QUESTIONS WITH 100%
CORRECT ANSWERS UPDATED 2024-
2025
Which of the following behaviors might be considered poor example of interacting with a
disabled person? - Answer- assuming that a person with a physical disability needs help
Diana, a resident in heart surgery, brings her complaint directly to an administrator of
the hospital. She is committing the political blunder called - Answer- bypassing the boss
a major role played by information technology in improving customer service - Answer-
individualize service
in terms of dealing with customer problems, a study in a medical billing operation found
that the most effective technique was to - Answer- focus more on the problem than the
customer's emotions
it is considered ethical to divulge confidential information when - Answer- the welfare of
others is at stake
nurse jessica, who works at a hospital, is being "green" when she - Answer- advocates
that the hospital engages in more recycling
a professional code of conduct provides members of that profession - Answer- a guide
to ethical behavior in that field
a major consequence of burnout is - Answer- damage to the physical health of workers
an important principle about stress management is that you are less likely to experience
distress if you have - Answer- the right resources
research about support networks suggests that socially connected people - Answer- are
less prone to stress
breaking a task down into manageable chunks is aimed at overcoming procrastination
due to - Answer- dislike of an overwhelming task
on a resume, in which order should the components of the experiences be in - Answer-
reverse chronological
what should be included in a cover letter - Answer- the specific position, where you
found out about it, a few qualifications, and your contact information
, what is true about an error-free resume and cover letter - Answer- all
interpersonal skills are quite important because they enable you to - Answer- connect
with other people leading to business success
a competency related to soft skills is - Answer- being able to accurately interpret other
people's emtions
Ginny has strong practical intelligence, so she is probably good at - Answer- solving
everyday problems
the personality trait most consistently related to job success is conscientious - Answer-
true
defensive communication often occurs because the receiver is - Answer- protect his or
her self-esteem
with respect to taking medical or legal calls in the office on your cell phone - Answer-
advise work associates in advance that you might be receiving a call
the concept of an "electronic pet" refers to the idea that - Answer- many people have a
physical attachment to their cell phone
travis, age 24, serves as a reverse mentor to his boss Clarissa, age 56 when he -
Answer- coaches her on the latest technology in their field
a good example of informal learning would be - Answer- acquiring a skill by observing a
more experienced worker
as the work environment has become more technological, the desire for interpersonal
skills has decreased - Answer- false
the term individual differences refers to the act that - Answer- members of the same
group often behave quite differently
a person with a high degree of optimism is likely to experience low job satisfaction
because he or she tends to have unrealistic expectations - Answer- false
self-esteem tends to develop - Answer- based on our interactions with people, events,
and things
Jack indicates high self-efficacy when he says, - Answer- "I know that I will make a
superior PowerPoint presentation
the purpose of nonverbal communication is to - Answer- convey the feeling behind the
message
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