HSC 305 Mid-Term Questions with All Correct Answers
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Course
HSC 305
Institution
HSC 305
HSC 305 Mid-Term Questions with All Correct Answers
Which of these is not a characteristic of Mentoring? - Answer- A relationship where one individual is unavailable
True or False - Coaching is a way of helping workers grow, develop and improve by providing suggestions. - Answer- True
A s...
HSC 305 Mid-Term Questions with
All Correct Answers
Which of these is not a characteristic of Mentoring? - Answer- A relationship where one
individual is unavailable
True or False - Coaching is a way of helping workers grow, develop and improve by
providing suggestions. - Answer- True
A set of behaviors directed at enhancing one's image by drawing attention to oneself
is... - Answer- Impression Management
______________ helps you understand how relationships affect the brain and the body
- Answer- Social Intelligence
Violating customs, such as how far people stand from people is... - Answer- Poor
etiquette
______ emphasizes a low-pressure environment in which the sales staff acts as
consultants, offering information and explaining how the product or service can help
solve a customer's problem - Answer- customer-centric sales
The process of managers transferring, or sharing, power with lower-ranking employees
is known as - Answer- Empowerment
A situation in which a customer comes in contact with a company and forms an
impression of its service is: - Answer- Moments of Truth
What is the best ethical decision in the workplace? - Answer- Facing a conflict of
interest
True or False - withdrawing money from an expense account when in need is an
example of ethical reasoning - Answer- False
Enduring characteristics of a person that are related to moral and ethical behavior are
called? - Answer- character traits
True or false - Stress is an adaptive response that is the consequence of any action,
situation, or event that places special demands on a person. - Answer- True
A major consequence of burnout is? - Answer- damage to the physical health of
workers
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