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NUR402 Exam Questions And 100% Correct Answers A+ Graded
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NUR402 Exam Questions And 100% CorrectAnswers A+ Graded
3 Key Strategies for Implementation: Normative Re-educative Strategy - ANSWER -
Assumes group norms are used to socialize individuals and individuals have the need to
satisfy social relationships in the workplace
-uses individuals need for satisfying social relationships in workplace
-So. get along, be part of the group to avoid social isolation or rejection by work group
- Compliance focuses on the loss of social relationships if you resist the change
*change agent does not require legitimate power base, has power through the ability to
influence interpersonal relationships at work
( Uses social orientation and the need to have satisfactory relationships in the
workplace as a method of inducing support for change. Focuses on the relationship
needs of workers.)
3 Key Strategies for Implementation: Rational-Empirical Strategy - ANSWER - Assumes
humans are rational and will use knowledge to adopt change
- Group perceives benefit in change and will adopt
- Knowledge and training used to promote compliance
**very effective when minimal resistance expected
uses knowledge as a power base. Once workers understand the organizational need for
change or understand the meaning of the change to them as individuals and the
organization as a whole, they will change.
The Change Process: Evaluation of Change - ANSWER - Assess the success of the
change by the outcomes established in the planning phase
,**most commonly forgotten element of the change process!!
Often treated as the most critical
Little time is often allocated to allow the change to stabilize and take full effect
A period of confusion and turmoil accompanies all change. expect this and give time for
change to settle in before evaluating
Met outcomes = successful change
Modifications may be required
Response to Change: Most Typical Response to Change - ANSWER - is resistance,
because preference is for order, familiarity, routine, status quo
(nurses more likely to accept a change in an intravenous pump rather than a change in
who can administer the IV fluid-suggests that the social mores of a group are more
important than technology in a change)
- social more dictate roles and responsibilities of groups and workers such as RN, lpn,
UCP and so on.
- Resistance increases if relationships or social mores are challenged
Responses to Change: Factors that Affect the Resistance to Change - ANSWER 1. Trust;
employee and employer must trust that each is doing the right thing and that each is
capable of producing successful change
- Besides capability predictability in work environment, is important
and the individuals ability to cope with change
Other Responses to Change - ANSWER - grief
- denial
- anger
- depression
- bargaining
,What four things affect an individuals ability to cope with change? -ANSWER- Ability to
adapt to change,
- current situation is unacceptable change welcome
- Anticipated consequence of change
- What the individual has at stake to win or lose
*Silber (1993) Four Factors That Affect and Individuals Ability to Cope w/ Change* -
ANSWER 1. Flexibility for change, that is, the ability to adapt to change
2. Evaluation of the immediate situation, that is, if the current situation is unacceptable,
then change will be more welcome
3. Anticipated consequences of change, that is the impact change will have on one's
current job; and
4. The stake or what the person has to gain or lose because of the change; that is, the
more people think they have to lose, the more resistance they will put up.
What are the six behavioural responses to planned change according to Bushy and
Kamphius (1993)? - ANSWER 1. Innovators: adopt change, thrive on the challenge, are
often leading the change
2. Early adopters: open to change, receptive but not obsessed with change
3. Early majority: enjoy and prefer status quo. Don't want to be left behind join in before
the average person.
, 4. Late majority: known as followers. Adopt change after negative feelings are
expressed and often skeptical
5. Laggards: last group to adopt change. Suspicious of change. Prefer tradition and
stability to innovation and suspicious of change.
6. Rejectors: Openly resist and reject change. May do this overtly and vocal or covert
and impede the change to the point of sabotage
The Change Agent - ANSWER - person responsible for the success of a change project
Describe the characteristics of the change agent and their role in facilitating successful
change - ANSWER - Generally a leader or manager
- generally innovators
- Responsible for success of change
- Manages dynamic of change process - must know org., understand process of change,
understand participants and feelings of group undergoing change
****Most important role is maintaining communication, momentum and enthusiasm for
project, while managing it****
- Must be trusted by all and be inclusive
- Knows when to step away and allow others to maintain change during evaluation
phase or beyond.
Roles and Characteristics of the Change Agent - ANSWER - lead the process of change
by example
manage process and group dynamics and show others how to adapt to change
demonstrate that the change is critical and elicit response from others
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