, 10/5/24, 4:52 PM EMD CERTIFICATION EXAM 2024 ACTUAL EXAM COMPLETE QUESTIONS WITH DETAILED VERIFIED ANSWERS (100…
Which of the following is A. A calming technique in which the calltaker
the best definition for repeats a phrase verbatim using a firm but caring
"repetitive persistence"? tone. The phrase should contact both and action
A. A calming technique in and a reason for the action.
which the calltaker
repeats a phrase
verbatim using a firm but
caring tone. The phrase
should contain both an
action and a reason for
the action.
B. A calming technique in
which the calltaker
repeats a phrase
verbatim using a firm but
caring tone. The phrase
includes the caller's name
or title and assurance that
help is on the way.
C. A calming technique in
which the calltaker
repeats each answer
provided by the caller
verbatim using a firm but
caring tone.
D. A calming technique in
which the calltaker
repeats the caller's name
or title verbatim using a
firm but caring tone.
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