BLEA Emotional Intelligence & Crisis Intervention Training Final UPDATED Actual Exam Questions and CORRECT Answers
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Course
BLEA
Institution
BLEA
BLEA Emotional Intelligence & Crisis
Intervention Training Final UPDATED
Actual Exam Questions and CORRECT
Answers
(EI) Personal Competencies - CORRECT ANSWER- - self awareness (response to one's
own emotions)
- self management (ability to control and manage your own emotions [self contro...
BLEA Emotional Intelligence & Crisis
Intervention Training Final UPDATED
Actual Exam Questions and CORRECT
Answers
(EI) Personal Competencies - CORRECT ANSWER✔✔- - self awareness (response to one's
own emotions)
- self management (ability to control and manage your own emotions [self control])
(EI) Social Competencies - CORRECT ANSWER✔✔- - social awareness (ability to
recognize emotions of others; having empathy and compassion)
- relationship management (ability to inspire, influence, connect, bring healthy conflict
resolution)
18 Behaviors of EI people - CORRECT ANSWER✔✔- - you have robust emotional vocab
- curious about people
- embrace change
- know your strength and weaknesses
- you're a good judge of characters
- you're difficult to offend
- you know how to say no (to yourself and others)
- let go of mistakes
- give and expect nothing in return
- don't hold grudges
- neutralize toxic people
- don't seek perception
- appreciate what you have
- disconnect
- limit caffeine intake
- get enough sleep
- stop negative self-talk in its tracks
, - won't let anyone limit your joy
3 benefits of paraphrasing - CORRECT ANSWER✔✔- 1. stops rant
2. shows empathy
3. creates mind etching
3 sources of stress - CORRECT ANSWER✔✔- 1. Environmental (what's going on around
you)
2. Psycho-Social (stress from social life ex. death of a loved one)
3. Personality (who we are as individuals)
4 Cs of Crisis - CORRECT ANSWER✔✔- 1. Control
2. Communicate
3. Coordinate
4. Contain
4 types of stress - CORRECT ANSWER✔✔- 1. Acute (right now)
2. Chronic (same thing over and over again)
3. Accumulative (bills, work stress, problems with kids, spouses)
4. Delayed (ptsd)
anti-social personality disorder - CORRECT ANSWER✔✔- - lack of care about anyone else
- no accountability for behaviors
- defense is "I'm okay if I'm always in control"
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