NCOM 1000 FINAL Questions with complete solution 2024/2025
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Course
NCOM 1000
Institution
NCOM 1000
NCOM 1000 FINAL Questions with complete solution 2024/2025 NCOM 1000 FINAL
Team - correct answer characterized to a great extent by their goals, norms, membership roles, and expertise
Stages of Team Development - correct answer forming, storming, norming, performing, adjourning
Formin...
NCOM 1000 FINAL
Team - correct answer ✔characterized to a great extent by their goals,
norms, membership roles, and expertise
Stages of Team Development - correct answer ✔forming, storming, norming,
performing, adjourning
Forming - correct answer ✔the first stage of team development, in which
team members meet each other, form initial impressions, and begin to
establish team norms
Storming - correct answer ✔the second stage of development, characterized
by conflict and disagreement, in which team members disagree over what the
team should do and how it should do it
Norming - correct answer ✔the third stage of team development, in which
team members begin to settle into their roles, group cohesion grows, and
positive team norms develop
Adjouring - correct answer ✔members prepare for disbandment
Benefits of working in teams - correct answer ✔share the same norms,
goals, membership roles, and expertise
Crew resource management (CRM) - correct answer ✔An operational
practice designed to enhance communication and teamwork, and to thereby
reduce preventable errors
,Team STEPPS - correct answer ✔Team Strategies and Tools to Enhance
Performance and Patient Safety
Influence by how CRM addressed safety problems in the aviation industry, but
is specifically developed for the healthcare industry
Encourages huddles and debriefs before and after teamwork
Professionals from all regions will be prepared to bring their expertise to their
various teams wherever they go learning from others and focusing on safe,
quality care
Importance of groups and team dynamics - correct answer ✔Effective
teamwork in healthcare is an essential component of a healthy organizational
culture, and it requires followership and leadership from all staff as well as
patients and families
Intrapersonal communication - correct answer ✔communication with oneself
Transpersonal communication - correct answer ✔interaction that occurs
within a person's spiritual domain
Interpersonal communication - correct answer ✔the exchange of thoughts,
feelings, and beliefs between two or more people
Small group communication - correct answer ✔communication among a
small number of people who share a common purpose or goal, who feel
connected to each other, and who coordinate their behavior
Public communication - correct answer ✔interaction with an audience
nurses can speak about health-related topics
effective communication can increase audiences knowledge about important
health issues
, Linear - correct answer ✔one way process of communication applying the
elements of communication
Transactional - correct answer ✔two way process of communication
including feedback
sender and receiver each contribute to facilitate effective communication
Reflective (active) listening - correct answer ✔demonstrate empathy for the
patient and that their message is understood
1. make speaker the priority
2. validate to show interest, understanding and concern
Passive (attentive) listening - correct answer ✔encourages a mutual
approach in which all participants are paying attention to each other
Competitive (combative) - correct answer ✔focuses on disagreeing or
arguing with the speaker and moving the conversation in a direction the
listener wants it to go in
a competitive listener is always thinking about a response to challenge the
speaker rather than actually listening to what they are saying
5 stages of listening - correct answer ✔1. Hearing: hearing words or
understanding sign language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of
expressions of the person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down
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