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NUR402 Exam Questions And 100% Correct Answers A+ Graded
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NUR402 Exam Questions And 100% Correct AnswersA+ Graded 2024-2025
1. Identify and describe workplace sources of conflict in nursing - ANSWER - common
source of conflict in professional setting include; disputes over resources allocation or
availability, personality differences, differences in values, threats from inside or outside
an organization, cultural differences, and competition
- personal sources of conflict; differences in values, threats to security or well-being,
financial problems, and cultural problems, family relationships
Common Conflicts in Nursing - ANSWER - Professional/Bureaucratic
Nurse/Nurse Conflicts
Nurse/Doctor Conflict
Personal competency gap conflicts
Competing Role conflicts
Expressive/Instrumental Conflicts
When a nurse's skill level interferes with her own expectation of standards of practice
for herself.
Occurs when nurses are reassigned
Professional/Bureaucratic - ANSWER -
Are the results of an incompatibility of expectations produced by the system and
perceived professional standards and responsibilities.
There is an imbalance of power
Cause considerable consternation for nurses who feel incapable of acting in a situation.
Nurse/Nurse Conflicts - ANSWER - Different values toward the philosophy of nursing are
held by nurses who work together
,Impair teamwork
Eg. some task orientated and some who wish to perform holistic care
Nurse/Doctor Conflict - ANSWER - Different expectations
Stereotype of physicians dominating patient care
- Some nurse feel a need to compete with doctors
- Differences between the medical model and the nursing model.
- Imbalance in the system
Competing Role Conflicts - ANSWER - When same person fulfills the role of nurse,
student, spouse, parent
Expressive/Instrumental Conflict - ANSWER When nurse is torn between technical care
and the human or expressive needs of patients.
Ethical issues, legal issues, patient and family requests and personal values and the
philosophy of the nurse
Patient/Nurse Conflicts - ANSWER - When nurses' goal for care differs from patients'
goals for care
- Can be kept to a minimum when the nurse maintains an effective, therapeutic role in
caring for patients.
- Respect patients and families decisions about their care when the choice is an
informed and considered one.
- But it is not easy to accept nontraditional choices
Sources of Conflict - ANSWER Environmental
- cultural
- nationality
- religion
- class
,- economics
- politics
- society
- resources
- race
Individual
- ego
- personality
- identity
- intimate relationships
- beliefs
- perceptions
- perspectives
- education
- position and role
Types of Conflict - ANSWER intrapersonal
interpersonal
organizational
Intrapersonal Conflict - ANSWER -occurs within the individual because of actual or
perceived pressures from incompatible goals or expectations
Ex. Marilyn not granted her off day; so she has an internal conflict of whether or not she
should call in sick
Interpersonal Conflict - ANSWER conflict that occurs between two people or between
groups or work teams
- may arise in philosophy or values, or policy or procedure
- personality conflict ex. irritate each other
, - not unusual in work situations
-new ppl in team may have ideas that are not acceptable to team members already in
place
- individuals who transfer from one unit to another
* ex. nurse transferring from ICU to CCU may be comfortable w/ one way to
making assignments, but try to encourage new peers to adopt w/o sharing the rational
for why the new way is better
Organizational Conflict - ANSWER - may prove healthy in introducing new ideas and
encouraging creativity
- competition for resources, organizational cultural differences, and other sources of
conflict help organizations identify legit differences among departments
- corporate differences are aired and resolved
Definition of conflict - ANSWER is a power struggle in which a person
intends to harass, neutralize, injure or eliminate a
rival.
The Conflict Process - ANSWER 1. Latent conflict - presence of antecedent conditions
may or may not potentiate conflict
2. Perceived conflict -conflict arises w/o the existence of antecedent conditions. It is
often the result of misunderstandings of the team member's role
3. Felt conflict - when conflict is internalized and emotionalized
4. Manifest or overt conflict - actions are taken to show conflict
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