Het document bevat een overzicht van managementprincipes, leiderschapsstijlen en personeelsbeheer:
Organisatie: Definities van missie, visie en organisatiecultuur, met nadruk op verschillende organisatieculturen zoals machts-, rol-, taak- en persoonscultuur.
Leiderschap: Verschillende stijlen z...
,Theorie gesprektechnieken & methoden.............................................................................................12
Directief/non directief tell and listen/tell and sell, problem solving................................................12
Problem solving....................................................................................................................................13
STARR...............................................................................................................................................13
Motivatie..............................................................................................................................................15
Beinvloeden van gedrag.......................................................................................................................16
Cialdini..................................................................................................................................................16
Erkenning volgens Berne......................................................................................................................17
Theorie X en Y (McGregor)...................................................................................................................18
Theorie Maslow....................................................................................................................................18
Theorie Herzberg..................................................................................................................................19
Personeelsmanagement..................................................................................................................20
Het richting geven aan inspanning van mensen en middelen zodat de doelen van de onderneming
kunnen worden bereikt.
FTE
Full time employee
1,0 Fte = 40-urige werk week.
0,8 FTE = 32-urige werk week.
0,6 FTE = 24-urige werk week.
Functie.
Ieder persoon heeft een functie met
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