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first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport 2. What is the most important question you can ask a guest to identify the guest type? - correct answer have you tanned before type 3 ...

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  • October 6, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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sun is life

first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport



2. What is the most important question you can ask a guest to identify the guest type? - correct answer
have you tanned before



type 3 - correct answer has never tanned before



type 2 - correct answer tanned before but not at your salon



type 1 - correct answer tans at your salon



Which list contains the five essential elements of selling? - correct answer A. dress,
selling,preperation,knowledge,image



It's important to uncover the personal motivations of every guest so that you can give them what they
want, exactly - correct answer true



qualifying question - correct answer are you going on vacation, age, skin disease,
medications(all)



how to establish rapport - correct answer build trust and confidence



It is essential that you become an expert in what your salon offers, as well as what the competition
offers - correct answer true



step 4 - correct answer tour/advise

, It is essential to give the same tour each and every time - correct answer true



When staging a memorable tour experience, you translate points of interest into points - correct answer
equipment



When is the best time to explain the details of a tanning session to the guest? - correct answer
Just prior to starting their session



When giving a tour, it is recommended to point out the premium features of the tanning systems at
your salon. Which of the following are examples of premium features - correct answer
A-E



steps 5, 6, 7 - correct answer overcome objections, close the sale, follow up (B)



approach - correct answer finding the yes in the no



What should you do when price is an objection? - correct answer a. Offer the guest
more value for their time and money



To soothe an irate guest, which procedure is recommended? - correct answer a. Try
to control the other person's thoughts, words, or behavior



Which of the following is an example of offering the guest an "alternate of choice" of membership
programs - correct answer c. Which of these two memberships do you think would
be best?



ranges - correct answer UVA, UVB,UVC



Heliotherapy - correct answer b. Delivered through a piece of indoor tanning
equipment called the electromagnetic spectrum



uvc light - correct answer shortest wavelength

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