Exam (elaborations)
URAC PREP 4.0 FOR TECHS Q&A 2024
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URAC PREP 4.0 FOR TECHS Q&A 2024
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URAC PREP 4.0 FOR TECHSWhat do you do if a temperature is out of range? - Answers-Notify my manager.
What is your service area? - Answers-Describe the areas serviced and state licenses held
by your pharmacy.
What happens if you obtain a prescription outside your services area? - Answers-We will
utilize our other Walgreens stores or our Central Specialty Pharmacy to meet the patient
needs.
How do you ensure ongoing compliance with FDA guidance and self-imposed
manufacturer requirements? - Answers-We receive communications from the support
center when there are changes we need to know regarding medications. In addition we
reference QRGs (Quick Reference Guides) on our intranet site for any requirements
surrounding our Limited Distribution Drugs (LDDs). We have a system, Promote, where
we can input medication specific requirements for many LDDs. FDA required and updated
medication guides automatically print at product review and are attached to the patient's
bag by the pharmacist.
How does a new patient find out how to transfer their medications? - Answers-Patients
receive information in the welcome packet (and linked website) as to how they can
transfer in and out prescriptions. In addition, if we determine we cannot fill a medication
we proactively reach out to patients to discuss their transfer options.
Where should conversations regarding coverage/benefit issue resolutions be
documented? - Answers-In Asembia.
How do you verify a patient is within your site's scope of services? - Answers-Our team
reviews each prescription, to see if we are licensed to ship to the patient (if needed),
whether we have LDD access to the medication, and whether special situations may be
present (complex/hazardous compounding, 340B access etc.) We utilize resources on
store net if we are unsure about access in any of these categories.
Where are the MSDS sheets kept? - Answers-Material Safety Data Sheets (MSDS) can
be accessed immediately online via the web link. Each terminal has this link saved under
favorites. LocalSPRx>Community-Based Specialty> Operational Procedures>MSDS
Online. In addition we can call MSDS in the event of an internet outage.
Can you demonstrate how to access MSDS for 70% Alcohol and 2 drugs? - Answers-
Once I log into StoreNet, we can pull these MSDS up right away. Ensure team members
know what to do in the event of the MSDS link being down. If the link is down, sites utilize
the Support office or a nearby store.
, Where is the Hazardous Drug/ Chemoplus Spill kit located? - Answers-Ensure the Spill
kit is present in the pharmacy and located near the compounding area or for non-
compounding pharmacies, near the sink.
Where is the Eye Wash Station located? - Answers-Ensure the Eye Wash Station is
present in the pharmacy and located near the compounding area or sink, and the plastic
wrap is removed.
Where are the cleaning supplies located? - Answers-Show that cleaning supplies are kept
under the sink or in a segregated area away from drugs.
Where is the alcohol spray bottle area
located? Are all spray bottles in their
original manufacturer containers? - Answers-If not, order alcohol spray bottles and keep
in
their original manufactured bottle (i.e. not in a generic water spray bottle labeled as
alcohol). ONLY alcohol wipes (not spray) are used when wiping down hazardous counting
equipment.
What is the process of out of stock or back order products? - Answers-We notify the
patient and prescriber, as needed, based on the clinical significance. We make all
attempts to utilize Walgreens resources to obtain the product as quickly as possible.
Where is the red biohazard sharps waste container located? - Answers-Show where the
red bio-hazard "sharps" waste container is kept.
How do you know if a recalled drug is currently being processed for an order and is still
in the building such as being in a tote or packed? - Answers-The recall information (listing
of drugs, NDC, and lot numbers) are communicated via Compass to the sites. We then
identify if we have the product (stock bottles and filled prescription vials) in inventory, in
process of being filled, ready bins and recently filled. We would locate the product, not
dispense it and stop all in-process deliveries. All products will be segregated into a
quarantine area labeled "Do Not Use."
Who has access to the pharmacy? - Answers-Access is limited to active pharmacy team
members under the direct supervision of a registered pharmacist at all times. All keys are
collected and locks are changed as needed when team members separate from the
company.
Who has access to CII controlled substances? - Answers-Only Pharmacists have keys
and access to the CII cabinet.
How are patient medication returns handled? - Answers-Our policy is that we do not
accept returns except in extreme rare cases. If accepted in rare circumstances per our
policy, patient information is removed and the product is place immediately in the
quarantined area or bin labeled "Do Not Use."
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