Exam (elaborations)
TECHNICIAN URAC QUESTIONS AND ANSWERS
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TECHNICIAN URAC QUESTIONS AND ANSWERS
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TECHNICIAN URAC QUESTIONS AND ANSWERS• When were you hired? - Answers-X
• What is your background? (mini resume) - Answers-X
• How many years have you been working here? - Answers-X
• What are your job functions/tasks? - Answers-o No patient counseling, only Order Entry,
Filling and Packaging.
• Do you know what your job description is? How is this defined? How is this updated?
How are you assessed on your daily functions? - Answers-o Job Description: is "Assists
the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensin g of
medications and supplies.
o Answers telephones responding to questions or requests.
o Arranges work activities so that the pharmaceutical needs of patients are met.
o Cleans equipment, and maintains all required temperature logs as per corporate Policy
and Procedures.
o While completing fulfillment functions, checks medication and administration supply
inventory for out-of-date products, removes products from inventory and works with the
appropriate resource to record out-of-date products.
o Assists with full inventory and cycle counts.
o Assists with putting away newly received inventory in the appropriate location in the
pharmacy.
o Performs related duties as assigned or requested."
o Defined in the HR Packet Given Upon Hire, Updated As needed
o You are assessed on daily functions through a yearly performance review in December.
• Who is your supervisor? - Answers-o Keta Jhala
• Who does your supervisor report to? - Answers-o Raj Jhala
• How do you keep your patients safe? Site specific examples. - Answers-o Verifying
Name and DOB on every call and pickup ( to make sure it's the right patient everytime)
o Double checking my Data Entry before submission.
o Making Sure to stay up to date on my training.
• Do you feel safe in your workspace? How are you kept safe in your workspace? -
Answers-o Yes, Kept Safe with Disaster/Evacuation Plans in Place when needed.
o General Evacuation Plan, Pharmacist calls 911 or appropriate agency, everyone meets
outside at designated location by trashcan in corner of parking lot as safe zone.
• What do you do if there is a power outage? - Answers-o Backup Generator to start for
fridge and server
, o Pharmacist to Call Landlord if backup generators do not activate
o Initiate evacuation of employees and patients.
o Landlord or vendor to arrive and assess situation
o Landlord of vendor to give all clear
o Also, Pharmacist to Call Spectrum To Temporarily Change Phone Settings for
pharmacy until power resolved.
o If backup generator does not activate, medication will be transferred to Excel Pharmacy.
Also, calls will be re-routed to Excel Pharmacy.
• Where is HIPAA info stored in Pharmacy Operating System? - Answers-o HIPAA info is
stored in the patient profile and the demographic profile.
• How would you define the term "conflict of interest"? In the context of your job description
(technician and pharmacist separate) how would you define this term? - Answers-o Any
Financial Benefit to make a healthcare decision for a patient that is not in their best
interest
• Do you know of any projects that are currently being worked on for Quality Improvement,
increasing operational efficiencies, or improving patient health outcomes? - Answers-o
There is 1 major Quality improvement project the pharmacist is working on:
o Decreasing the number of medication errors
o We are helping by recording medication errors in Pharmacy Quick Tools > Incident Logs
to help track them.
• What are your current Process Improvement projects? Have they been successful? How
so? - Answers-o There is 1 major Process improvement project the pharmacist is working
on:
o Decreasing Delivery Time for patients
o We are helping by recording shipping errors in Pharmacy Quick Tools > Incident Logs
to help track them.
• How do you provide "patient advocacy"? - Answers-o Patient advocacy is doing what is
best for patients by being their advocate for complaints, healthcare needs, etc. I advocate
for my patients by saving them money, ensuring my pharmacist answers all their
questions, and helping them understand the processes that occur in pharmacy.
• What would you do if you suspected you received a counterfeit drug? - Answers-o Saint
Peters Community Pharmacy reviews notices from wholesalers, manufacturers and news
sources and promptly acts upon information regarding counterfeit drugs. We review on -
hand inventory in such cases to identify potentially counterfeit products. We provide
training to staff members on how to identify signs of counterfeit drugs. These signs include
unanticipated side effects and changes in packaging, labeling, color, taste, and pill shape.
Saint Peters Community Pharmacy uses the National Association of Board of Pharmacies
for materials to train employees.
o Mostly, it will look tampered with, a different color, or have anything off with the label on
the bottle.
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