Exam (elaborations)
URAC 3.0 PREPARATION AUDIT QUESTIONS
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URAC 3.0 PREPARATION AUDIT QUESTIONS
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URAC 3.0 PREPARATION AUDIT QUESTIONSPatient Care: What is your involvement in Patient Management? - Answers-Patient
Management involves prescription dispensing, reimbursement, counseling and patient
clinical care activities we do. My involvement depends on the role I am assigned for the
day.
Patient Care: How do we promote drug adherence? - Answers-Initial counseling on the
importance of compliance, refill reminder calls, recommendations to alleviate any side
effects, and assistance obtaining financial assistance as needed.
Patient Care: How do you collaborate with physicians or other healthcare providers
involved in patient care? - Answers-We communicate with them regularly over the phone.
If patient has any issue or if we have a recommendation/update we will call or fax.
Patient Care: If a Patient Emergency Situation arises, such as a suicide threat, what would
you do? - Answers-Keep the patient on the phone and signal a team member to call 911
as outlined in our Patient Crisis and Emergency Situation policy.
Patient Care: How do you refer a patient to external support groups for help as needed?
- Answers-We refer the patient to local disease support groups or hospital social service.
On our intranet site and disease state booklets, there are also national grou ps we can
refer them to.
Patient Care: How do you communicate patients' rights and responsibilities? - Answers-
We have them in our welcome booklet that is mailed to the patient and on our web page.
Patient Care: How do you update information in the patient's profile? - Answers-As we
become aware of changes we will update the information in the appropriate fields in IC+
or SR2.
Patient Care: What are your triggers to send a call the an RPH? - Answers-If the patient
has any clinical questions or concerns we have a pharmacist speak with them.
Patient Care: What is the process for collecting and communicating payment? - Answers-
Since the majority of our billing is through on -line prescription adjudication, we have this
information and inform the patient upfront of all charges as much as possible.
Patient Care: How do patients receive information on their disease and medication? -
Answers-We provide verbal education and written drug information leaflets, and other
information as needed.
Pharmacy Operations: What do you do if the temperature is out of range? - Answers-
Notify my manager.
, Pharmacy Operations: What is your service area? - Answers-Describe the areas serviced
and the State licenses held by your pharmacy.
Patient Care: How do you advocate for a patient's access to drugs? - Answers-Walgreens
has access to many limited distribution drugs. We also help with prior authorizations and
get patients signed up for financial assistance programs.
Patient Care: How do you help with prior authorizations and appeals? - Answers-We work
with the insurance company and coordinate obtaining documents from the prescribers to
help facilitate the process.
Patient Care: How do you address language barriers? - Answers-We have staff that are
bilingual, use the Pharmacy Translators Tools, and other Health Providers or Caregivers.
Pharmacy Operations: How are back orders or out of stocks handled? - Answers-We
notify the patient and prescriber as needed based on the clinical significance. We make
all attempts to utilize the Walgreens resources to obtain the product as quickly as
possible.
Pharmacy Operations: Do you have bio-hazardous waste? if so, where are the bins? -
Answers-Show where the red bio-hazard "sharps" waste container is kept.
Pharmacy Operations: How do you know if a recalled drug is currently being processed
for an order and is still in the building such as being in a tote or packed? - Answers-The
recall information (listing of drugs, NDC, and lot numbers) are communicated via
Compass to the sites. We then identify if we have the product (stock bottles and filled
prescription vials) in inventory, in process of being filled, ready bins and recently filled.
We would locate the product, no dispense it and stop all in -process deliveries. All products
will be segregated in quarantine area labeled "DO NOT USE."
Pharmacy Operations: Who has access to the pharmacy? - Answers-Access is limited to
Pharmacists and Technicians.
Pharmacy Operations: Who has access to the controlled substances? - Answers-Only
Pharmacists.
Pharmacy Operations: How are customer returned goods handled? - Answers-We do not
accept returns.
Hazardous Product Handling: How can you access Material Safety Data Sheets (MSDS)?
- Answers-Localsprx > Operational Procedures > MSDS (linked in favorites bar)
Hazardous Product Handling: What precautions need to be taken when handling intact
hazardous drugs - Answers-Use separate counting trays and spatulas and wear nitrile
gloves.
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