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AIRS CERTIFICATION COMMUNITY RESOURCE SPECIALISTS QUESTIONS WITH CORRECT ANSWERS.
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AIRS CERTIFICATION COMMUNITY RESOURCE SPECIALISTS QUESTIONS WITH CORRECT ANSWERS.
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AIRS CERTIFICATION COMMUNITYRESOURCE SPECIALISTS QUESTIONS
WITH CORRECT ANSWERS
Assessment bbincludes bbthe bbprocess bbof: bb- bbAnswer bbunderstanding bbthe bbclient's
bbproblem.
When bbmaking bbcontact, bbwhat bbis bbinitially bbmore bbimportant bbthan bbthe bbproblem?
bb- bbAnswer bbThe bbclient's bbfeelings
What bbis bbparaphrasing? bb- bbAnswer bbA bbmethod bbof bbrestating bbthe bbclient's
bbgeneral bbwords bbback bbto bbthem bbto bbensure bbthat bbyou bbunderstood bbtheir
bbsituation
What bbis bbempathy? bb- bbAnswer bbAn bbunderstanding bbof bbthe bbfeelings bbof bbothers
If bba bbservice bbis bbnot bbavailable bbfor bba bbclient, bbwhich bbof bbthe bbfollowing bbmay
bbbe bbthe bbbest bbmethod bbof bbsharing bbthis bbnews? bb- bbAnswer bb"I bbam bbreally
bbsorry bbbut bbthat bbservice bbis bbnot bbavailable"
Which bbof bbthe bbfollowing bbis bban bbexample bbof bba bbclose-ended bbquestion? bb-
bbAnswer bb"Have bbyou bbpreviously bbapplied bbfor bbthis bbprogram?"
Which bbof bbthe bbfollowing bbparts bbof bba bbdatabase bbrecord bbshould bbbe bbchecked
bbclosely bbwhen bbproviding bba bbreferral? bb- bbAnswer bbThe bbeligibility bbrequirements
bbof bbthe bbprogram
Which bbof bbthe bbfollowing bbis bban bbexample bbof bba bbclose-ended bbquestion? bb-
bbAnswer bb"Could bbyou bbplease bblet bbme bbknow bbyour bbZIP bbcode?
Which bbof bbthe bbfollowing bbbest bbdescribes bbthe bbuse bbof bbpauses bbas bban bbI&R
bbtechnique? bb- bbAnswer bbAn bboccasionally bbuseful bbtool bbthat bballows bbthe bbclient
bbto bbthink bbthrough bba bbsituation
Which bbof bbthe bbfollowing bbis bba bbreason bbfor bba bbCommunity bbResource bbSpecialist
bbto bbask bba bbquestion? bb- bbAnswer bbThe bbneed bbto bbknow bbsomething bbrelevant bbto
bbthe bbclient's bbsituation
,What bbis bban bbexample bbof bba bbgood bbtone? bb- bbAnswer bbAt bba bblevel bbthat bbis
bbappropriate bbto bbthe bbclient's bbown bbtone bbor bbemotional bbsituation.
Which bbof bbthe bbfollowing bbis bban bbAIRS bbStandard bbthat bbrelates bbto bbI&R bbservice
bbdelivery? bb- bbAnswer bbInformation, bbAssessment bband bbReferral bbProvision
Which bbof bbthe bbfollowing bbis bban bbexample bbof bba bbgood bbI&R bbgreeting bbto
bbencourage bbrapport? bb- bbAnswer bb"Thanks bbfor bbcalling bbyour bblocal bbI&R. bbHow
bbmay bbI bbhelp bbyou?"
Which bbof bbthe bbfollowing bbis bba bbstage bbof bbthe bbI&R bbProcess? bb- bbAnswer
bbClarification
Which bbof bbthe bbfollowing bbis bban bbexample bbof bban bbI&R bbcommunication
bbtechnique? bb- bbAnswer bbMinimal bbencouragers
What bbdoes bbactive bblistening bbinclude? bb- bbAnswer bbA bbcareful bbfocus bbon bbwhat
bbsomeone bbelse bbis bbsaying
What bbdoes bbprioritization bbinvolve? bb- bbAnswer bbHelping bbthe bbclient bbfocus bbon
bbthe bbissues bbthey bbfind bbmost bbimportant
Which bbof bbthe bbfollowing bbis bbthe bbbest bbexample bbof bbclosure bbin bban bbI&R
bbinquiry? bb- bbAnswer bb"Thanks bbfor bbcalling bband bbplease bbcall bbus bbagain bbif
bbthese bbreferrals bbdon't bbwork bbout bbor bbif bbyou bbneed bbhelp bbin bbthe bbfuture."
If bba bbCommunity bbResource bbSpecialist bbcannot bbprovide bban bbappropriate bbreferral
bbto bba bbclient, bbhow bbshould bbthis bbbe bbhandled? bb- bbAnswer bbTell bbthe bbclient
bbthere bbis bbnothing bbavailable bbto bbmeet bbtheir bbneeds bbbut bbto bbwork bbwith bbthe
bbindividual bbon bbsome bbalternative bbsolutions
What bbis bbthe bbprime bbpurpose bbof bbclosure bbin bban bbI&R bbinquiry? bb- bbAnswer bbTo
bbsummarize bbthe bbreferrals bband bbencourage bbthe bbclient bbto bbcontact bbthe bbI&R
bbservice bbagain bbif bbneeded
According bbto bbthe bbAIRS bbStandards, bbmost bbI&R bbinteractions bbare: bb- bbAnswer
bbone-to-one
At bbthe bbend bbof bban bbI&R bbcall, bbthe bbCommunity bbResource bbSpecialist bbshould
bbinvite bbthe bbclient bbto: bb- bbAnswer bbcall bbback bbon bbthis bbor bbany bbother bbmatter.
Which bbof bbthe bbfollowing bbinquiries bbis bbmore bblikely bbto bbreceive bbadvocacy bbfrom
bban bbI&R bbservice? bb- bbAnswer bbSomeone bbneeding bbto bbfind bba bbbed bbin bba
bbhomeless bbshelter
, For bba bbCommunity bbResource bbSpecialist bbto bbadvocate bbfor bban bbindividual,
bbwhich bbof bbthe bbfollowing bbis bbmost bblikely bbto bbbe bbrequired? bb- bbAnswer bbThe
bbclient's bbverbal bbpermission
Which bbof bbthe bbfollowing bbbest bbdescribes bbindividual bbadvocacy bbwithin bban bbI&R?
bb- bbAnswer bbDirectly bbcontacting bba bbreferral bbagency bbon bbthe bbclient's bbbehalf
bbonce bbtheir bbpermission bbhas bbbeen bbsecured
Which bbof bbthe bbfollowing bbbest bbdescribes bbempowerment? bb- bbAnswer bbSelf-help
When bbcontacting bban bbagency bbin bborder bbto bbconduct bbadvocacy, bbwhat bbis bbthe
bbmost bblikely bbfirst bbreaction bbof bbthe bbstaff bbperson bbat bbthe bbagency bbyou bbare
bbcontacting? bb- bbAnswer bbInitial bbdefensiveness
One bbof bbthe bbmain bbadvantages bbof bbempowerment bbwithin bbI&R bbis bbthat bbit: bb-
bbAnswer bbhelps bbpeople bblearn bbhow bbto bbhelp bbthemselves.
The bblanguage, bbage bband bbphysical bbhealth bbof bba bbclient bbmay bbbe bbconsidered
bbas: bb- bbAnswer bbpossible bbbarriers bbto bbaccessing bbservices bbthat bbmay bbsuggest
bbadvocacy bbis bbrequired
Which bbof bbthe bbfollowing bbis bban bbexample bbof bbsystem bbadvocacy? bb- bbAnswer bbA
bbletter bbto bba bbnewspaper bbdescribing bbthe bbdifficulties bbpeople bbhave bbclaiming
bbdisability bbbenefits bbeven bbwhen bbthey bbare bbeligible
What bbenables bban bbI&R bbservice bbto bbprovide bbreport bbinformation bbthat
bbcontributes bbto bbcredible bbsystem bbadvocacy? bb- bbAnswer bbReporting bbprotocols
bbthat bbsystematically bbgathers bbinformation bbon bbcallers, bbtheir bbneeds bband bbtheir
bbunmet bbneeds
Which bbof bbthe bbfollowing bbbest bbdescribes bbI&R bbsystem bbadvocacy? bb- bbAnswer
bbBringing bbattention bbto bban bbissue bbor bbsituation bbthat bbaffects bba bbgroup bbof
bbindividuals bbcontacting bbyour bbservice
All bbadvocacy bbefforts bbmust bbbe bbconsistent bbwith bbthe: bb- bbAnswer bbpolicies bbof
bbthe bbI&R bborganization
The bbadvocacy bbefforts bbof bban bbI&R bbagency bbshould bbbe: bb- bbAnswer bbfully bband
bbaccurately bbreported
Advocacy bbshould bbbe bbprovided: bb- bbAnswer bbwhen bbthe bbclient bbneeds bbit
How bbmany bbcalls bbare bbneeded bbfor bban bbI&R bbinteraction bbto bbbe bbdocumented
bbas bban bbexample bbof bbadvocacy? bb- bbAnswer bbOne bbor bbmore
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