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CIRS EXAM – AIRS QUESTIONS WITH COMPLETE ANSWERS.
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CIRS EXAM – AIRS QUESTIONS WITH COMPLETE ANSWERS.
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CIRS EXAM – AIRS QUESTIONS WITHCOMPLETE ANSWERS
Which of the following best describes the purpose of an I&R
service?
a. To answer as many calls as possible as quickly as possible
b. To ensure that other agencies do not produce their own
community directories or databases
c. To bring people and services together
d. To provide case management services to clients - Answer c. To bring people and
services together
What are the people called who maintain I&R resource
databases?
a. I&R Referral Specialists
b. I&R Resource Specialists
c. I&R Technical Specialists
d. I&R Specialists - Answer b. I&R Resource Specialists
Which of the following best reflects the client group of a
specialized I&R service?
a. Young people in Haresville
b. All of the population of Ayres County
c. The Eyre Valley
d. Children, youth, adults and older adults in Aireton - Answer a. Young people in
Haresville
What is the broadest category of people that might need an
I&R service?
a. Everyone all of the time
b. Older adults
c. Everyone from time to time
d. People on low income - Answer c. Everyone from time to time
Which of the following best describes a desired attribute of an
I&R resource database? It should be:
a. condensed into as few words as possible
b. available in any language requested
c. expanded into as much detail as possible
d. accurate and reliable - Answer d. accurate and reliableTerm
,Which of the following is a characteristic of an I&R service?
a. Friendless
b. Financially prosperous
c. Friendly
d. FretfulTerm - Answer c. Friendly
Which of the following is an example of a role of an I&R
service?
a. External training
b. Suicide prevention
c. Legal information
d. Community outreach - Answer d. Community outreach
Which of the following best describes 'service gaps' within the
context of I&R?
a. The hours in which an I&R service is not available
b. Inquiries which reflect a real need but for which no services are
available
c. The activities that take place immediately following a major
disaster
d. The difference between the amount of calls being made and the
amount of staff available to answer them - Answer b. Inquiries which reflect a real need
but for which no services are
Which of the following is the most accurate description
of "who does I&R?
a. Mainly 2-1-1 agencies
b. Mainly specialized agencies
c. Virtually all human services organizations
d. AIRS members only - Answer c. Virtually all human services organizations
Which of the following is the best description of "neutrality"
within the context of I&R?
a. Non-political and non-judgmental
b. Not being aligned with other human services organizations
c. Serving both genders
d. Not letting emotions about situations facing clients get in the
way of providing quality service - Answer a. Non-political and non-judgmental
Which of the following is a primary provider of human
services?
a. Older adults
b. Nonprofit agencies
c. Individuals
d. Employment services - Answer b. Nonprofit agencies
,A situation in which the full time care of a minor child is the
responsibility of a grandparent, aunt or other relative (i.e.
someone other than the parents) is known as:
a. Child care
b. Protective services
c. Adoption
d. Kinship care - Answer d. Kinship care
Respite care provides:
a. a minimum income supplement for older adults
b. a brief period of relief for caregivers of dependent adults or
children
c. ongoing support to children in need
d. restitution for victims of crimes - Answer b. a brief period of relief for caregivers of
dependent adults or
The formal supervision of people who have been conditionally
released from prison after serving part of their sentence is
known as:
a. Probation
b. Parole
c. Probate
d. Ex-offender programs - Answer b. Parole
Which of the following is a potential example of a human
service delivered by a commercial business?
a. Banking
b. Children's clothing
c. High-rise apartment buildings
d. Assisted living facility - Answer d. Assisted living facility
Which of the following most accurately describes the operating
hours of most food pantries?
a. 1-3 days a week for a few hours at a time
b. Monday to Friday from roughly 9am to 5pm
c. 24/7
d. According to client needs - Answer a. 1-3 days a week for a few hours at a time
Which of the following is potentially a sector of human
services?
a. Child protection services
b. Services for persons with disabilities
c. Medicare
d. Prenatal programs - Answer b. Services for persons with disabilities
8. What does LIHEAP provide help with?
, a. Rent payments
b. Respite care
c. Utility payments
d. Mortgage re-financing - Answer c. Utility payments
Which of the following is a potentially helpful service referral
for a young client asking about birth control?
a. Prescription medication assistance
b. Family planning
c. Medicaid
d. HIV testing - Answer b. Family planning
A report about potential child abuse should be referred to:
a. a domestic violence shelter
b. an adoption and/or fostering service
c. the child protection agency
d. the nearest medical facility - Answer c. the child protection agency
Assessment includes the process of:
a. Writing a full situational analysis
b. Providing three referrals
c. Defining the client's problem
d. Ending a call on a positive note - Answer c. Defining the client's problem
When making contact, what is initially more important than
the problem?
a. The client's feelings
b. The I&R Specialist's feelings
c. The speed with which the problem is identified
d. The opportunity for the client to speak their mind - Answer a. The client's feelings
What is paraphrasing?
a. A method of ensuring that you have the legal authority to
proceed with the referral
b. A method of restating the client's general words back to them
to ensure that you understood the situation
c. A variation of conversation steering
d. A method to prioritize the client's situation - Answer b. A method of restating the
client's general words back to them
What is empathy?
a. The ability to see into the future
b. An understanding of the feelings of others
c. A feeling of genuine sorrow for the distress of others
d. The ability to show support for another person's situation - Answer d. The ability to
show support for another person's situation
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