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Business Process Management (Process) (Grade 7.3)
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  • Course
  • Business Process Management (26PI18BPM2)
  • Institution
  • Fontys Hogeschool (Fontys)

Lecture notes from the business process management (Process) course. Brief summary of these theories: balance score board, strategy map, value chain, Porter and Ishikawa.

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Document information

  • October 8, 2024
  • 12
  • 2020/2021
  • Class notes
  • -
  • All classes

Subjects

  • business
  • process
  • management
  • bpm
  • supply chain

Written for

  • Fontys Hogeschool (Fontys)
  • International Business
  • Business Process Management (26PI18BPM2)
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BPM 2
What is a Balance Scorecard?

 Developed by (Robert) Kaplan & (David) Norton: ‘Are the originators of the Balanced Score
Card: a strategic management tool that links a company's current actions with its long-term
goals”.
 Popular business tool which aligns different dimensions of business strategy
 Creates a strong link between financial goals and other parts of the company strategy
 Developed to include ‘metrics’ to check that company objectives are being met



What is the goal of the BSC?  To measure and provide feedback to organization




Advantages of the Balance Scorecard

 Broader view of business performance
 Links performance measurements to long-term (mission & vision)
 Involves everyone in the business
 Highly flexible



Drawbacks of the Balanced Scorecard

 Danger of too many KPIs
 Need to have balance between the four perspectives
 Senior management may still be too concerned with financial performance
 Needs to be updated regularly to be useful

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