SCM 300 Exam 2 ASU Davila Exam Test with Verified Answers
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Course
SCM 300
Institution
SCM 300
SCM 300 Exam 2 ASU Davila Exam Test with Verified Answers
1. Brick-and-Mortar Business a business that operates in a physical
store without an internet presence
2. Online or E-tailing All products and services are sold to cus-
tomers through an online website. Exam-
ple: A
3. Brick and Clicks...
SCM 300 Exam 2 ASU Davila Exam Test with Verified Answers
1. Brick-and-Mortar Business a business that operates in a physical
store without an internet presence
2. Online or E-tailing All products and services are sold to cus-
tomers through an online website. Exam-
ple: Amazon.com
3. Brick and Clicks Companies that use both a physical store
and the Web to sell their products and
services.
4. Clicks and Calls In addition to taking orders via the com-
pany website, some companies will also
offer sales via the phone. Examples:
Lands' End and L.L. Bean
5. Omni-channel retailing Retailers that are fully committed to en-
gaging customers via catalogs, phone
calls, websites, email, internet chat-
rooms, social media sites or mobile apps,
and of course also in stores.
6. Retail sources of supply manufacturers, wholesalers, drop ship-
pers
7. drop shippers An organization that ties manufactures
and/or wholesalers directly to con-
sumers. They never posses the product,
they just take orders to fulfill by another
party.
8. Chargebacks effectively penalties charged by retail or-
ganizations to their suppliers/vendors for
any number of minor and major supply
chain offenses
9. Collaborative Planning, Fore- A formalized effort by supply chain part-
casting, and Replenishment ners to share data and collectively de-
(CPFR) velop forecast in an attempt to reduce
supply chain cost through better planning
,SCM 300 Exam 2 ASU Davila Exam Test with Verified Answers
10. vendor-managed inventory An arrangement where retailers allow
(VMI) vendors to monitor in-store inventories,
initiate orders/shipments to the store
when inventories are low, and also bring
the items into the store and onto the shelf.
11. Last Mile the portion of the supply chain between
the final inventory holding facility and the
end consumer
12. Prototype Stores A series of stores that have common de-
sign, construction and layout. Standard-
ized plans that will work across many
stores for chain retailers.
13. Rationalized Retailing This retail strategy has retail chains de-
velop rigid control structures to develop
and manage processes such that all the
retail outlets are managed in the same
way. An employee would easily be able to
work at almost any store since everything
is done the same way.
14. Planogram A map of where every product goes on a
retail store shelf.
15. Customers cost for waiting lines Time
16. Company cost for waiting line Money paid to maintain the line (employ-
ees)
17. Waiting line Input Source The population of people that might want
service
18. Waiting Line The area in which customers wait for ser-
vice
19. Waiting line Service Facility The area in which customers actually re-
ceive service
, SCM 300 Exam 2 ASU Davila Exam Test with Verified Answers
20. Infinite population of customers The number of possible customers that
may come into the store is very high (or
unlimited). When a customer enters the
system, the odds of another entering the
system are not impacted in any signifi-
cant manner.
21. Finite Population of Customers number of customers is limited
22. Balking When a potential customer sees the line,
but never joins the line because they
think it looks too long and/or too slow.
23. Reneging When a customer joins the line, gets frus-
trated and leaves the line
24. » Lambda
25. Lambda Number of customers arriving/unit of time
ex. 15 customers per hour
26. ¼ Mu
27. Mu Number of customers helped/unit of time
ex. 24 customers per hour
28. Á Rho
29. Á=»/¼ Percentage of time worker is busy
30. n1=Á[»/(¼-»)] Average number of customers in the line
31. t l =Á[1/(¼-») Average amount of time a customer waits
in the line
32. n s =»/(¼-») Average number of customers in the sys-
tem
33. Á
n=(1-Á )nÁ ^ Probability there are n customers in the
system
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