MAN 320F Exam 1 Aroian (Oct 18) Exam-Questions with Correct
Answers/ Verified/ latest Version (2024/2025)
Organizational Behavior - ✔✔The systematic study of the actions and attitudes that people
exhibit within organizations.
Goals of Organizational Behavior - ✔✔-Explain
-Predict
-Influence/control
Fundamental laws of business - ✔✔1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - ✔✔Ensure that the organization achieves its goals and objectives
Few absolutes in business - ✔✔- The first law of thermodynamics (also called the law of
conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is always true
-It always take longer than you scheduled
-It always cost more than you budgeted
,Successful manager vs. Effective manager - ✔✔An *effective manager* is great at "getting
the job done"
-communication
A *successful manager* gets the promotions, moves up the corporate ladder
-Human resource management
*Average managers*
-Traditional management
The meaning of life - ✔✔Money
successful organization - ✔✔• The right balance of management and leadership to ensure
that the organization achieves its goals and objectives.
Determinants of employee performance - ✔✔• Productivity
• Absenteeism
- Rate at which employees don't come to work
• Turnover
- Rate at which employees quit or leave
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - ✔✔• The typical employee is
getting older
, • More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - ✔✔respond to those differences in ways that ensure employee
retention and greater productivity while, at the same time, not discriminating
the cost of fraud - ✔✔Over 200 billion for 40 of the top 100 fortune companies
-Accounting
--AIG, Bank of America, Boeing, Bristol-Myers Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
-Undisclosed executive pay
-Patent infringement
-Other
personality - ✔✔a relatively stable set of characteristics that influences an individual's
behavior, The way in which an individual reacts and interacts with others, often described in
terms of traits such as shy, aggressive, lazy, loyal.
big 5 model of personalities - ✔✔-Extroversion -- comfort level with new relationships
--Sociable, gregarious, and assertive
-Agreealbeness -- propensity to defer to others
--Good natures, cooperative and trusting
-Conscientiousness -- mesaure of reliability
--Responsible, dependable, organized
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