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UNITEK - Chapter 4 Communication Questions with Solutions
UNITEK - Chapter 4 Communication
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UNITEK - Chapter 4 CommunicationOne-way communication - answer A process in which information flows in only one
direction—from the sender to the receiver, with no feedback loop.
Two-way communication - answer A process in which information flows in two directions
—the receiver provides feedback, and the sender is receptive to the feedback.
verbal communication - answer Involves the use of spoken or written words or symbols
connotative meanings - answer Individual interpretations of a symbol. (example:
"There's no place like home." home has many interpretations
denotative meanings - answer precise, literal and objective statements
Jargon - answer commonplace "language" or terminology unique to people in a work
setting and hard for others to understand
nonverbal communication - answer transmission of message without the use of words-
written or oral
what is also known as body language? - answernonverbal communication
Name non verbal cues - answertone, rate of voice, volume of speech, eye contact,
gestures, physical appearance, and use of touch
True or False: if nonverbal cues are not consistent with the verbal message, it will most
likely be the nonverbal message that is received - answerTrue
Assertive communication - answerinteraction that takes into account the feelings and
needs of the receiver
Aggressive communication - answerInteracting with an overpowering and forceful
manner, Meets one's own personal needs, Destructive and nontherapeutic
Unassertive communication - answerAgrees to do what the patient requests, even
though doing so will create additional problems for themselves.
Therapeutic Relationship - answerwhere the nurse is caring and establishes
trustworthiness -- professional boundaries
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