Which of the following best describes the purpose of an I&R service? - ANSWER To bring people and services together
What are the people called who maintain I&R resource databases? - ANSWER I&R Resource Specialist
Which of the following best reflects the client group of a specialized I&R servi...
AIRS Test QUESTIONS & ANSWERS(2024
LATEST UPDATE)
Which of the following best describes the purpose of an I&R service? - ANSWER To bring people and
services together
What are the people called who maintain I&R resource databases? - ANSWER I&R Resource Specialist
Which of the following best reflects the client group of a specialized I&R service? - ANSWER young
people in Haresville
What is the broadest category of people that might need an I&R service? - ANSWER everyone from time
to time
Which of the following best describes a desired attribute of an I&R resource database? - ANSWER
accurate and reliable
Which of the following is a characteristic of an I&R service? - ANSWER friendly
Which fo the following is an example of a role of an I&R service? - ANSWER community outreach
Which of the following best describes 'service gaps' within the context of I&R? - ANSWER inquiries which
reflect a real need but for which no services are available
Which of the following is the most accurate description of "who does I&R"? - ANSWER virtually all
human services organizations
Which of the following is the best description of "neutrality" within the context of I&R? - ANSWER non-
political and non-judgmental
, The AIRS Standards and Quality Indicators of Professional Information and Referral are: - ANSWER the
foundation of any quality driven I&R service
Within I&R 'assessment' refers to? - ANSWER a variety of communication techniques to build an
understanding of the client's situation
Assessment includes the process of - ANSWER understanding the client's problem
When making contact, what is initially more important than the problem? - ANSWER the clients feelings
What is paraphrasing? - ANSWER a method of restating the client's general words back to them to
ensure that you understood their situation
What is empathy? - ANSWER an understanding of the feelings of others
If a service is not available for a client, which of the following may be the best method of sharing this
news? - ANSWER "I am really sorry but that service is not available"
Which of the following is an example of a closed-ended question? - ANSWER "Have you previously
applied for this program"
Which of the following parts of a database record should be checked closely when providing a referral? -
ANSWER the eligibility requirements of the program
Which of the following is an example of a close-ended question? - ANSWER "Could you please let mw
know your zip code?"
Which of the following best describes the use of pauses as an I&R technique? - ANSWER an occasionally
useful tool that allows the client to think through a situation
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