When a client expresses frustration and confusion about barriers faced in accessing services, it is best for the Community Resources Specialist to:
A. Obtain permission to advocate on the client's behalf
B. Explain that services may not always be available
C. Sympathize with the client's obvio...
AIRS I&R Community Resource
Specialists Exam|| 60 QUESTIONS||
CORRECT SOLUTIONS|| 100% VERIFIED
When a client expresses frustration and confusion about barriers faced in accessing services, it is best for
the Community Resources Specialist to:
A. Obtain permission to advocate on the client's behalf
B. Explain that services may not always be available
C. Sympathize with the client's obvious frustration
D. Provide moral support to keep trying - ANSWER A. Obtain permission to advocate on the client's
behalf
Centers for Independent Living (CILs) are:
A. Grassroots organizations run primarily by persons without disabilities
B. Grassroots, advocacy-driven organizations run by and for people with disabilities
C. Research organizations run by and for people with disabilities
D. Home health agencies - ANSWER B. Grassroots, advocacy-driven organizations run by and for people
with disabilities
Which of the following is usually included in the information provided to a person with disabilities about
a referral?
A. ZIP Code of the program's location
B. Service hours of the program
C. Name of the program's director
D. Date of the program's last resource database update - ANSWER B. Service hours of the program
, What is the best method of making sure that an older adult has written down the correct phone
numbers for a referral?
A. Asking them to read back the numbers provided
B. Repeating the numbers provided to them
C. Reminding them at the beginning of the call to have a pen and paper ready
D. Asking them to call back if any numbers prove incorrect - ANSWER A. Asking them to read back the
numbers provided
A Community Resource Specialist may empower a client by:
A. Explaining the application process and eligibility requirements for a particular service
B. Calling the service on behalf of the client
C. Contacting family members to obtain needed suppport
D. Placing the client on an agency waiting list for a particular service - ANSWER A. Explaining the
application process and eligibility requirements for a particular service
The caregiver's unstated or underlying problems:
A. Should be gently explored during the assessment process
B. Should be addressed in subsequent contacts
C. Remain the personal business of the caregiver
D. Require a more clinical intervention from a psychiatrist - ANSWER A. Should be gently explored during
the assessment process
Which of the following questions is the best measurement of an I&R/A's service outcomes?
A. Did clients feel like they were listened to?
B. Was the I&R/A service polite and helpful?
, C. Did clients contact the referrals provided?
D. Would clients recommend the I&R/A service to family and friends? - ANSWER C. Did clients contact
the referrals provided?
To identify trends, which of the following pieces of information should be obtained and documented
during a call?
A. Telephone number of the client
B. Type of service requested
C. The street the client lives on
D. Referrals that were refused by the client - ANSWER B. Type of service requested
The Community Resource Specialist should ask a person with disabilities how they have coped with a
problem in the past in order to:
A. Determine whether their problem is chronic
B. See whether a previous solution might work again
C. Decide whether advocacy is appropriate
D. Help the person feel comfortable talking about the situation - ANSWER B. See whether a previous
solution might work again
Confidentiality is:
A. A secondary consideration to meeting the client's needs
B. Applied in all situations including situations of endangerment
C. A fundamental right of the client
D. A courtesy that the I&R/A service extends to all clients - ANSWER C. A fundamental right of the client
When a client is facing a complex situation and is uncertain how to approach the problem, the
Community Resource Specialist should:
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