Zendesk Certification 2024 Questions And Answers Latest Top Score.
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Zendesk Certification 2024
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Zendesk Certification 2024
Zendesk Certification 2024 Questions And Answers Latest Top Score.
What channels does Zendesk offer? - correct answer. Email
Help Center
Twitter
Chat
Facebook
Talk
Web Widget
Mobile SDK
API
How many email addresses can you use? - correct answer. As many as you want! (n...
Zendesk Certification 2024 Questions And
Answers Latest Top Score.
What channels does Zendesk offer? - correct answer. Email
Help Center
Twitter
Chat
Facebook
Talk
Web Widget
Mobile SDK
API
How many email addresses can you use? - correct answer. As many as you want! (no
limit)
Can you receive/respond to tickets with email addresses outside of Zendesk? - correct
answer. Yes, it takes extra setting up with forwarding settings. Also can send from
these as if it was from Zendesk email as well!
Only _____ have access to the incoming tweets; ____ have access once they
becoming twickets. - correct answer. admins; agents
How many Facebook pages can you have on your account? - correct answer. Up to
15
The email addresses you use to receive support requests in Zendesk Support are
referred to as - correct answer. Support addresses
If an end-user sends an email to help@acme.zendesk.com, what will the from line
read? - correct answer. From (Support Team Name: Acme Help)
<help@acme.zendesk.com>
, With personalized replies, what will the end-user see in the from line when sending an
email to help@acme.com? - correct answer. From Agent Name: Bob (Support Team:
Acme Help) <help@acme.com>
Where do you go to add a new Zendesk address? - correct answer.
Admin>Channels>Emails>Add Address>Create new Zendesk Address
True/False: When you delete a support address, outgoing email notifications will no
longer be sent from that address. Any tickets using the deleted support address will be
given to the default address. - correct answer. True
Which support addresses cannot be deleted? - correct answer. Original, Gmail
connector, and default (but you can change the default address to delete a particular
address)
When is the default support address the sending address? - correct answer.
Notifications when a ticket is created manually, when a ticket is sent directly to your
default support address, or when a ticket is created through a channel other than email.
True/False: You can edit the email address of an existing support address, but not the
address name. - correct answer. False; you cannot edit the email address, just the
name.
This is a way to handle incoming support address errors and is replaced with which
email? - correct answer. Wildcard (replaces incorrect with default address)
What are the three steps to using an external email domain? - correct answer. 1. Set
up forwarding in external email
2. Add external address in ZD support.
3. Send SPF to ZD to verify they sending on behalf.
What are the 2 ways tickets can be created when a user emails an agent's outside
email address, keeping the end-user as the requester? - correct answer. Agent
Forwarding (must be enabled) and Redirect
What steps need to be taken for an agent to forward an email and keep it with the
original requester? - correct answer. 1. Add #requester {requester_email} to the top of
the email body.
2. Clean up the email and remove FWD
3. Send to the support email address
Redirecting is not available for which two big email providers? - correct answer.
Outlook and Gmail
What company does Zendesk use to filter out spam? - correct answer. Cloudmark
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