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Health Care Quality Chapter 7, 8, 9, 10 and 11 Exam Questions and Answers
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Health Care Quality Chapter 7, 8, 9, 10 and 11 Exam Questions and Answers
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Health Care Quality Chapter 7, 8, 9, 10and 11 Exam Questions and Answers
A iigroup iiof iiindividuals iiorganized iito iiwork iitogether iito iiaccomplish iia iispecific ii
improvement iiobjective. ii- iiAnswers ii-Improvement iiteam
Charters iithe iiimprovement iiteam, iiprovides iiinitial iiimprovement iigoals, iimonitors iiteam
iiprogress, iiand iisupports iithe iiteam ii- iiAnswers ii-Sponsor
An iiorganization's iisenior iileaders iior iidecision iimakers. ii- iiAnswers ii-Leadership
Helps iimanage iidiscussions iiabout iithe iiprocess iiduring iiteam iimeetings, iiusually iiby
iiasking iiquestions ii(e.g., iiHow iido iiwe iiwant iito iimake iithis iidecision? iiWhat iipoints iican
iiwe iiagree iion?) iiSupports iithe iiTeam iiLeader. iiAsks iiquestions. ii- iiAnswers ii-Facilitator
Coordinates iiproject iiassignments iiand iicommunication iiwith iiexternal iiparties, iiremoves
iibarriers, iiand iikeeps iithe iiproject iion iitrack ii- iiAnswers ii-Team iileader
Captures iiideas, iidecisions, iiaction iiitems, iiand iiassignments iion iia iiflip iichart iior
iiwhiteboard iifor iilater iitranscription iiinto iia iiwritten iisummary iiof iithe iiproject ii- iiAnswers ii-
Recorder
Keeps iitrack iiof iitime iiduring iiproject iimeetings ii- iiAnswers ii-Timekeeper
Participates iiin iidiscussions, iidecision iimaking, iiand iiother iiteam iitasks iisuch iias
iigathering iidata, iianalyzing iiinformation, iiassisting iiwith iidocumentation, iiand iisharing
iiresults. iiBe iipersonally iicommitted iito iiachieving iigoals. ii- iiAnswers ii-Team iimember
How iimany iimembers iishould iia iiteam iihave? ii- iiAnswers ii-5 iito ii10
A iidescription iiof iithe iiperformance iiproblem iithat iineeds iito iibe iisolved. ii- iiAnswers ii-
Problem iistatement
Established iiguidelines iifor iihow iian iiimprovement iiteam iiwants iito iioperate; iinorms iifor
iibehavior. iiEstablished iiin iithe iibeginning. ii- iiAnswers ii-Ground iirules
◆preparing iithe iimeeting iiagenda iiand iidistributing iiit iiat iileast iione iiday iiin iiadvance, ii
◆keeping iithe iimeeting iifocused iion iithe iiagenda, ii
◆encouraging iiparticipation iiby iiall iiteam iimembers, ii
◆fostering iian iienvironment iiin iiwhich iiteam iimembers iifeel iisafe iiexpressing iitheir
iiideas, iiand ii
, ◆distributing iithe iilast iimeeting's iiminutes iibefore iithe iinext iimeeting. ii- iiAnswers ii-team
iileader iiresponsibility's
The iiteam iimeets iiand iiworks iitogether iifor iithe iifirst iitime. ii- iiAnswers ii-Forming.
Team iimembers ii"jockey" iifor iiposition iiand iistruggle iifor iicontrol. ii- iiAnswers ii-Storming.
Team iimembers iiadjust iito iione iianother iiand iifeel iicomfortable iiworking iitogether. ii-
iiAnswers ii-Norming.
The iiteam iibegins iito iifunction iias iia iihighly iieffective, iiproblem-solving iigroup. ii-
iiAnswers ii-Performing.
Preventable iiadverse iievents iior iinear iimisses iiduring iiprovision iiof iihealthcare iiservices.
ii- iiAnswers ii-Medical iierrors
The iiquality iior iicondition iiof iibeing iisafe; iifreedom iifrom iidanger, iiinjury, iior iidamage. ii-
iiAnswers ii-Safety
An iievent iithat iiresults iiin iiunintended iiharm iito iithe iipatient iiand iiis iirelated iito iithe iicare
iior iiservices iiprovided iito iithe iipatient, iirather iithan iito iithe iipatient's iiunderlying iimedical
iiconditions. ii- iiAnswers ii-Adverse iievent
The iipurpose iiof iipatient iisafety iiperformance iimeasurement iiis iito iidiscover iiand iifix
iiproblems iibefore iian ii____ ii______occurs. ii- iiAnswers ii-adverse iievent
, iisometimes iicalled iioccurrence iireports, iiare iipaper iior iielectronic iiforms iiused iito
iidocument iipotential iior iiactual iipatient iisafety iiconcerns. ii- iiAnswers ii-Incident iireports
five iipractices iithat iiare iiimportant iito iiincreasing iithe iiquantity iiand iiquality iiof iiemployee
iiincident iireports:
1. iiProtect iipeople iiinvolved iiagainst ii_____ ii______ ii(as iifar iias iiis iipractical). ii
2. iiAllow ii_____ ii________ iior iideidentify iithe iireporter. ii
3. iiSeparate iithe iiagency iior iidepartment iicollecting iiand ii____ iithe ii____ iifrom iithose
iithat iihave iithe iiauthority iito iiinstitute iidisciplinary iiproceedings iiand iiimpose iisanctions. ii
4. ii________ iirapid, iiuseful, iiaccessible, iiand iiintelligible iifeedback iito iithe iireporting
iicommunity. ii
5. iiMake ii_______ iieasy. ii- iiAnswers ii-1. iidisciplinary iiproceedings
2. iiconfidential iireporting
3. iianalyzing iithe iireports ii
4. iiProvide ii
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