Entrepreneurship and Small Business Management (MNE3701)
Institution
University Of South Africa (Unisa)
Book
Small Business Management
This document contains workings, explanations and solutions to the MNE3701 Assignment 6 (QUALITY ANSWERS) Semester 2 2024. For assistance whats-app us on 0.6.8..8.1.2..0.9.3.4.... Having acquired sufficient knowledge and skills on entrepreneurship and small business management, you must demonstrate...
Human Resource Management at "EcoGrocer" in Randburg
Introduction
"EcoGrocer" is a small, eco-friendly grocery store located in Randburg that
specializes in organic and sustainably sourced products. The business has
grown steadily over the past few years and now boasts an estimated annual
turnover of R2 million. As a small business, the effective management of human
resources (HR) is crucial to its continued success. During an interview with the
owner, Mr. John Mbatha, I explored how he manages the human resources of
the business and whether there is room for improvement in his current
practices. This report highlights the HR management strategies employed at
"EcoGrocer" and offers recommendations for potential improvements.
Current Human Resource Management Practices
1. Recruitment and Hiring Process
Mr. Mbatha explained that the business currently employs eight staff members,
including cashiers, stock clerks, and delivery personnel. The recruitment
process for "EcoGrocer" is largely informal, relying on word-of-mouth and
referrals from existing employees or customers. There is no formal job
advertisement, and Mr. Mbatha typically interviews candidates in a casual
setting. The selection process primarily focuses on the candidate's attitude,
basic skills, and willingness to learn.
2. Employee Training and Development
Training at "EcoGrocer" is conducted on the job, with new employees learning
through shadowing experienced staff. Formal training programs or structured
orientation processes are not in place. The training typically covers basic tasks
such as operating the point-of-sale system, stocking shelves, and maintaining
cleanliness in the store. While the training is practical, it is limited in scope and
does not focus on long-term employee development or enhancement of skills
beyond the immediate job requirements.
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