100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
HCAD 301 Final Exam Questions And Correct Answers $9.99   Add to cart

Exam (elaborations)

HCAD 301 Final Exam Questions And Correct Answers

 3 views  0 purchase
  • Course
  • HCAD 301
  • Institution
  • HCAD 301

HCAD 301 Final Exam Questions And Correct Answers...

Preview 4 out of 31  pages

  • October 10, 2024
  • 31
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • HCAD 301
  • HCAD 301
avatar-seller
Easton
HCAD 301 Final Exam Questions And Correct Answers



Quality: The Cathy Bergland Definition - ANSWER 1. Figure out what you
resident/customer wants.

2. Do everything you can to meet/exceed their wants/expectations.

3. Continuously improve everthing you do.



Quality Definition - ANSWER Involves meeting/exceeding customer expectations.

Is Dynamic

Can be improved.



Value - ANSWER The relative measure that dsecribes a product's or service's worth,
usefulness, or importance to the customers/consumers of that product/service.



SEPTEE - ANSWER Safe

Effective

Patient-Centered or Resident Centered

Timely

Efficient

Equitable



Donabedian Model - ANSWER Structure - Process - Outcomes



Quality Assurance - ANSWER the process of meeting quality standards and assuring
that care reaches an acceptable level.



Performance Improvement - ANSWER continuously analyze your performance and

,developing systematic efforts to improve it; also known as quality improvement.



QAPI - ANSWER A process that builds upon the current Quality Assessment and
Assurance sections but seeks to substantially increase the depth and breadth of the
current work specifically to not only identify quality deficiencies correct those
deficiencies (quality assurance), but also to establish practices to monitor all nursing
home care and services to continually improve performance, performance.

ALDI -ANSWER These dimensions apply when evaluating and scoring a process. Four
Dimensions:

Approach

Deployment

Learning

Integration



Approach - ANSWER the effectiveness of methods used to accomplish the required
processes.



Deployment - ANSWER the extent to which the approach is applied consistently and
used by all appropriate work units.



Learning - ANSWER refining the approach through cycles of evaluation and
imrpovement leading to innovation.



Integration - ANSWER the extent to which the approach is aligned with other
appropriate elements of the performance excellence system.



ALDI: A - ANSWER Approach



ALDI: L - ANSWER Learning



ALDI: D - ANSWER Deployment

,ALDI: I - ANSWER Integration



Baldridge Strengths - ANSWER Doing what the criteria require



Baldridge Opportunities for Improvement - ANSWER Not doing what the criteria require.



Total Quality Managment (TQM) - ANSWER Grounded on three principles:

A focus on customers

Participation and teamwork

Continuous improvement



Quality Managment Activities (SPATH Model) - ANSWER Measurement

Assessment

Improvement

Data

Performance Expectations



Deming Cycle - ANSWER PLAN

DO

CHECK

ACT



LEAN - ANSWER The ultimate goal is to provide perfect value to the customer through a
perfect value creation process that has zero waste.



LEAN Six Sigma: 5S - ANSWER Sort

, Set in Order

Shine

Standardize

Systematize



The 8 Wastes - ANSWER Defects

Overproduction

Waiting

Non-Utilized Talent

Transportation

Inventory

Motion

Extra-Processing



DMAIC Methodology - ANSWER Define

Measure

Analyze

Improve

Control



DMAIC: D - ANSWER Define the problem



DMAIC: M - ANSWER Measure: Map out the correct process



DMAIC: A - ANSWER Analyze: Identify the cuase of the problem



DMAIC: I - ANSWER Improve: Improvement and verify teh solution

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Easton. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $9.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

79373 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$9.99
  • (0)
  Add to cart