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HCAD 301 Final Exam Questions And Correct Answers

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HCAD 301 Final Exam Questions And Correct Answers...

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  • October 10, 2024
  • 31
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • HCAD 301
  • HCAD 301
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Easton
HCAD 301 Final Exam Questions And Correct Answers



Quality: The Cathy Bergland Definition - ANSWER 1. Figure out what you
resident/customer wants.

2. Do everything you can to meet/exceed their wants/expectations.

3. Continuously improve everthing you do.



Quality Definition - ANSWER Involves meeting/exceeding customer expectations.

Is Dynamic

Can be improved.



Value - ANSWER The relative measure that dsecribes a product's or service's worth,
usefulness, or importance to the customers/consumers of that product/service.



SEPTEE - ANSWER Safe

Effective

Patient-Centered or Resident Centered

Timely

Efficient

Equitable



Donabedian Model - ANSWER Structure - Process - Outcomes



Quality Assurance - ANSWER the process of meeting quality standards and assuring
that care reaches an acceptable level.



Performance Improvement - ANSWER continuously analyze your performance and

,developing systematic efforts to improve it; also known as quality improvement.



QAPI - ANSWER A process that builds upon the current Quality Assessment and
Assurance sections but seeks to substantially increase the depth and breadth of the
current work specifically to not only identify quality deficiencies correct those
deficiencies (quality assurance), but also to establish practices to monitor all nursing
home care and services to continually improve performance, performance.

ALDI -ANSWER These dimensions apply when evaluating and scoring a process. Four
Dimensions:

Approach

Deployment

Learning

Integration



Approach - ANSWER the effectiveness of methods used to accomplish the required
processes.



Deployment - ANSWER the extent to which the approach is applied consistently and
used by all appropriate work units.



Learning - ANSWER refining the approach through cycles of evaluation and
imrpovement leading to innovation.



Integration - ANSWER the extent to which the approach is aligned with other
appropriate elements of the performance excellence system.



ALDI: A - ANSWER Approach



ALDI: L - ANSWER Learning



ALDI: D - ANSWER Deployment

,ALDI: I - ANSWER Integration



Baldridge Strengths - ANSWER Doing what the criteria require



Baldridge Opportunities for Improvement - ANSWER Not doing what the criteria require.



Total Quality Managment (TQM) - ANSWER Grounded on three principles:

A focus on customers

Participation and teamwork

Continuous improvement



Quality Managment Activities (SPATH Model) - ANSWER Measurement

Assessment

Improvement

Data

Performance Expectations



Deming Cycle - ANSWER PLAN

DO

CHECK

ACT



LEAN - ANSWER The ultimate goal is to provide perfect value to the customer through a
perfect value creation process that has zero waste.



LEAN Six Sigma: 5S - ANSWER Sort

, Set in Order

Shine

Standardize

Systematize



The 8 Wastes - ANSWER Defects

Overproduction

Waiting

Non-Utilized Talent

Transportation

Inventory

Motion

Extra-Processing



DMAIC Methodology - ANSWER Define

Measure

Analyze

Improve

Control



DMAIC: D - ANSWER Define the problem



DMAIC: M - ANSWER Measure: Map out the correct process



DMAIC: A - ANSWER Analyze: Identify the cuase of the problem



DMAIC: I - ANSWER Improve: Improvement and verify teh solution

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