ATI Nurse's Touch: Professional Communication Practice
Assessment Test Questions With Complete Solutions
A 16 yr old client is recovering from a motor vehicle crash
involving alcohol. Which of the following statements by the
nurse displays and effective therapeutic relationship with the
client? Correct Answer What can i do to help you at this time?
A client tells a nurse that she is upset because she is not going to
be discharged from the hospital today. Which of the responses
by the nurse demonstrates therapeutic communication? Correct
Answer You are frustrated because you want to go home?
-paraphrasing to give the client opportunity to evaluate if
communication is mutually understood
A client who received pain meds. 1 hr ago reports a pain level of
8 on scale of 0-10. The nurse responds "your pain should be
getting better soon. Don't worry." Which of the following non
therapeutic communication responses did the nurse display?
Correct Answer Using automatic response
-automatic response shows the nurse isnt taking the clients
concerns seriously
A client who speaks English as a second language tells the home
health nurse "I do not want to go to the big Clinic. They wont be
able to understand me." Which of the following actions by the
nurse is appropriate to ensure a smooth transition for the client?
Correct Answer Speak with a nurse at the clinic ahead of time
regarding the clients concerns.
, -demonstrates respect for clients individuality
A director of nursing encourages nurse manager to serve as
mentors to staff nurse who show potential for progressing within
the organization. Correct Answer Influential
-influential power comes from the ability of those with formal
power to influence and encourage others
A nurse expressing concern to the nurse manager about a
coworker who uses passive aggressive communication. Correct
Answer The coworker voices her concerns to anyone who will
listen
- passive aggressive communication avoids honest, direct
communication and expresses her concerns to others in an
attempt to make other people look bad
A nurse if meeting with several coworkers and the units nurse
manager to attempt to resolve a staff conflict about the unit's
float policy. Which strategies should the nurse use to help
promote a positive outcome for the group? Correct Answer
Demonstrate self-confidence
-during conflict negotiation the parties involved should portray
self confidence, listen attentively, and stay assertive honest and
flexible
A nurse in an acute care facility is providing care to a group of
clients. Which action by the nurse is the best defense against
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