Interview - ANSWER - Gets data about patient's health concerns and determinants of
health and illness reactions.
- Quiet private room, face-to-face interaction no distractions
Wears gown only during physical exam
Patient-Centered Care ANSWER patients, families, and health care providers are
engaged in shared decision making
Treating each patient unique, respecting the patient, and respond to needs and
preferences
Taking into consideration age, culture, gender identity & expression, impairments, etc.
Patient Age ANSWER participation, accuracy, and completeness of data affected
Child: involves a parent/guardian
Older Adults: Decline in abilities with advancing age, accommodations considered
Cultural Competence- ANSWER- a process in which healthcare professionals strive to
achieve the ability to work effectively within the cultural context of patient
,- nurses interact with individuals uniquely, avoid stereotyping
- ask about experiences to increase understanding and show interest in them
Gender Identity- ANSWER- person's internal sense of gender
- male, female, both, neither
- Cisgender: consistent w/ sex assigned at birth
Transgender: gender identity differs from the assigned sex at birth
Nonbinary: gender identity is not exclusively male or female
Agender: person does not identify with any gender
Gender Expression - ANSWER how a person presents their gender
Language - ANSWER - certified interpreter used to retrieve accurate history
LEP: Limited English Proficiency
Physical/Emotional Distress Patient - ANSWER limit frequency and nature of questions
Sensory Impairment Patients - ANSWER - speak slowly and clearly, face the patient
- quiet room
- may need assistance completing written interview forms
Cognitive Impairment Patients - ANSWER - may rely on data from another source (family
or caregiver)
- keep questions simple and consult with family members to clarification
Professional Behavior - ANSWER - First Impressions: appearance, dressing, grooming,
identification badge
- Introduction, fully present, etc
Effective Communication - ANSWER - efficient & calm, actively listening
- Non-verbal behavior: posture, eye contact, gestures, facial expression, body language
, - avoid reactions based on patients appearance or info
Phases of an Interview - ANSWER Introduction
- greet & introduce
- establish purpose
- Describe purpose and process
Discussion
- Maintain patient centered discussion
- communication skills & technique to collect data
Summary
- summarize data
- allow patient to clarify data
- create shared understanding
- plan for next steps
Questions ANSWER clearly spoken & understood by patients
define words that may be hard to understand, avoid technical terms
slang words if necessary
adapt to patients developmental level
permission giving technique
open-ended questions ANSWER a broad, general question, often specifying only the
topic
Directive questioning (Close ended questions) ANSWER specific questions, one or two
words to answers
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