NUR 460 Exam 1 Verified Answers
What is Emotional Intelligence? ️The ability to reason with emotions in four areas:
1. Perceived emotion
2. Integrate emotion into thought
3. Understand emotion
4. Manage emotion
What are the Dimensions of Emotional Intelligence? ️Personal Compete...
What is Emotional Intelligence? ✔️The ability to reason with emotions in four areas:
1. Perceived emotion
2. Integrate emotion into thought
3. Understand emotion
4. Manage emotion
What are the Dimensions of Emotional Intelligence? ✔️Personal Competence:
1. Self-Awareness
2. Self-Regulation
3. Motivation
Social Competence:
1. Empathy
2. Social Skills
What is the Passive Communication Styles? ✔️Occurs when a person suffers in silence, although he or
she may feel strongly about an issue
What is the Aggressive Communication Styles? ✔️Direct and hostile manner that infringes on another
person's rights, "winning at all cost," self-excellence
What is the Passive-Agressive Communication Styles? ✔️Aggressive message communicated in a
passive way, usually with incongruent non-verbal behavior
What is Assertive Communication Styles? ✔️Direct, honest and appropriate communication that does
not infringe on another person's right
,What is Assertive Behavior? ✔️i. You have the right to express your own wants, needs, feelings and
ideas. OTHER individuals have a right to RESPOND to your asseriveness with their own wants, needs,
feeling and ideas
ii. An assertive encounter with another individual may involve negotiation and agreeable compromise
iii. Opens the door for honest relationship
iv. It is not just what you say it is "How" you say it
What is Ethics? ✔️An area of professional practice in which nurse managers should have a solid
foundation becasue it is becoming increasingly more prominent in clinical practice settings.
What is Autonomy? ✔️Address personal freedom and the right to choose what will happen to one's
own person
What is Beneficence? ✔️The actions one takes should promote good
What is Non-maleficence? ✔️That one should do no harm
What is Veracity? ✔️Concerns telling the truth and incorporates the concept that individuals should
always tell the truth.
What is Justice? ✔️The principle of treating all persons equally and fairly
What is Paternalism? ✔️Allows one person to make partial decisions for another and often is seen as a
negative or undersirable principle.
What is Fidelity? ✔️Keeping one's promise or commitments.
What is Respect for Others? ✔️This acknowledges the right of individuals to maek decisions and to live
by these decisions
, What is the purposes of the professional code of ethics? ✔️i. Inform the public of the minimum
standards acceptable for conduct by members of the discipline and assist the public in understanding a
discipline's professional responsiblities
ii. Outline the major ethical considerations of the profession
iii. Provide to its members guidelines for professional practice
iv. Serve as a guide for the discipline's self-regulation
What does the ethical decision making involve? ✔️i. Who should make the choice
ii. Possible options or courses of action
iii. Available options
iv. Consequences, both good and bad, of all possible options
v. Riles, obligations, and vaules that should direct choices
vi. Desired goals or outcomes
What is moral distress? ✔️Most often occurs when faced with situations in which two ethical principles
compete, such as when the nurse is balancing the patient's autonomy issues with attempting to do what
the nurse knows is in the patient's best interest
What is Role Stress? ✔️A consequene of the disparity between A person's perception of the features of
a certain role & the reality of what actually performing that role entails
What are issues that make being a new graduate a difficult time period? ✔️1. The Department or Unit
a. Manager
b. Fellow nurses/staff
c. Orientation
2. The Hospital
a. Do they value nursing- Physician's respect
b. Town vs. Gown
c. Are they making money
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