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Salesforce: Field Service Lightning Exam Questions With Complete Solutions
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Salesforce: Field Service Lightning Exam Questions With Complete Solutions
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Salesforce: Field Service Lightning Exam Questions WithComplete Solutions
A WO will normally represent 1 job that needs to be done for
which the Customer will be billed. This means that the best
practice is that each WO will have only 1 SA. If a mobile
resources arrives on-site and is unable to complete the work for
any reason, that SA will be marked as "Incomplete". When
another resource needs to be sent out then another SA will be
created for that WO.
If a job requires multiple visits or resources then WOLIs should
be used to represent each visit or stage of work needed to be
done. Each WOLI will have it's own SA Correct Answer A
WO will normally represent 1 job that needs to be done for
which the Customer will be billed. This means that the best
practice is that each WO will have only 1 SA. If a mobile
resources arrives on-site and is unable to complete the work for
any reason, that SA will be marked as "Incomplete". When
another resource needs to be sent out then another SA will be
created for that WO.
If a job requires multiple visits or resources then WOLIs should
be used to represent each visit or stage of work needed to be
done. Each WOLI will have it's own SA
APIs Correct Answer FSL has exposed global functions to
allow:
*Appointment Booking
*Schedule and Rescheduling Services
*Get Slots (Get Candidates)
*Initiate Optimization (OAAS)
*Fix Overlaps
,*Fill In Schedule
*Group Nearby
*Reshuffle
APIs - Appointment Booking Correct Answer Input: Service
Appointment Id, Operating Hours with the AB Slots, TimeZone
Output: Available appointments slots for that service
APIs - Fill In Schedule Correct Answer Input: Date for the
process to take place, Service Resource Id, Scheduling Policy Id
Output: Id of the optimization request object that will be created
as a result of the fill in schedule operation.
APIs - Fix Overlaps Correct Answer Input: Id of the Service
Resource to fix, Start and Finish of time Period and Scheduling
Policy Name
Output: Id of the optimization request object that will be created
as a result of the fix overlaps operation.
APIs - Grade Slots Correct Answer Input: Scheduling Policy
Id, Service Appointment Id
Output: Returns graded slots for each relevant Service Resource
just like the Get Candidates Quick Action
APIs - Group Nearby Correct Answer Input: Service
Appointment Id, Scheduling Policy Id
, Output: Id of the optimization request object that will be created
as a result of the group nearby operation.
APIs - Reshuffle Correct Answer Input: Service Appointment
Id, Scheduling Policy Id
Output: Id of the optimization request object that will be created
as a result of the fix overlaps operation.
APIs - Schedule Service Correct Answer Input: Scheduling
Policy Id, Service Appointment Id
Output: The scheduling time and grade in the
FSL.ScheduleResult Object
Appointment Reshuffle Correct Answer Appointments
Reshuffle will make room for a high priority work over lower
priority jobs, in case there is no room for that high priority job to
be scheduled. It will move low priority jobs to a later date, or
even unschedule them, to be able to assign the more important
job even when the technicians are fully booked.
Auto Schedule Correct Answer 1. Auto Schedule can only be
used on one Service Appointment at a time - not for bulk
updates.
2. If there is a Scheduling Policy selected in the Scheduling
Policy Used field then it will schedule according to that policy.
Otherwise it will insert the Policy used to schedule.
3. Great way to schedule automatically one service at a time.
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