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Field Service Management ServiceNow CIS Questions With Complete Solutions
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Field Service Management ServiceNow CIS Questions With Complete Solutions
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Field Service Management ServiceNow CIS Questions WithComplete Solutions
9 Integration Good Practices Correct Answer Evaluate
Integration Approach
Monitoring
Robust Error Handling
Only Sync Relevant Data
Establish "Single Source of Truth"
Use correlation ID
Build Vs Buy
Focus on Data Security
Performance Testing
A work order can be submitted though what? Correct Answer
Incident, case, or other channel
Activating Field Service Management plug also activates
________. Correct Answer Related Plugins:
Service Management core
Agent Schedule
Appointment Booking
Central Dispatch
Dynamic Scheduling
Special Handling Notes
Questionnaire
Signature Pad
Mobile
Appointment Booking Using Customer Support Portal requires
what Correct Answer Active Application configuration
,active service configuration
Assigned vs Reassigned? Correct Answer Reassigned:
Previously assigned task made unassigned to make way for
input task and then assigned again
Auto-assignment, dynamic scheduling, and central dispatch all
use ______ for skills Correct Answer Task Skills table
[task_m2m_skill]
Auto-selection will consider? Correct Answer Time zone
Priority
Skills (All, some, or none)
Automatic Qualification states Correct Answer Draft
Ready for Dispatch
Benefits of Planned Maintenance Correct Answer Decrease
downtime with regular preventative maintenance or cleaning
Benefits of using a transform map? Correct Answer Dynamic
mapping of source and destination fields and can be re-used to
map data from other import sets to the same table
Benefits of using Guided Setup? Correct Answer Steps through
the initial, basic configuration of the application and can help
with planning the roll-out
Business process integration implemented how? Correct
Answer Real-time approach
, By default work orders must have at least _____ Correct
Answer 1 Work order task
Cancel exisiting task creation policy does what? Correct
Answer Cancels existing WO and creates new maintenance
requests
Collection collects records that match ___ Correct Answer
Condition on a date field
Common Integration Scenarios? Correct Answer Workforce
Management integration
Parts and Inventory integration
Work order creation from an external system
Quoting integration
Cost and invoicing integration
Conditions for Planned Maintenance? Correct Answer
Duration or Meter trigger conditions, whichever occurs first
CSM Integration perk? Correct Answer Create a work order
request from a customer service case
Data Collection Types Correct Answer Daily - Collect for
previous day
Historic - Collect for past period dates
Data import best practice? Correct Answer Clean up data going
in rather than cleaning up bad data later
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