IPMA - HR - Module 8 - Organizational Development
QUESTIONS AND ANSWERS 100% CORRECT | LATEST
UPDATE 2025
Where does employee retention strategies often begin - ANSWER Onboarding
and new employee orientation.
Malcom Knowles - ANSWER The father of "andragogy", or the study of how to
help adults learn.
5 differences between how adults and children (under 18) learn - ANSWER
Adults learn when they identify a need to change a behavior, skill, performance, or
even a personal aspect of their lives
Adults expect their life experiences to be valued by the training and the trainer.
Adult learner demand to know the why behind the content or the change.
Adults prefer more control and direction with learning.
Adults are motivated to learn to satisfy individual needs.
Ferdinand Fournes - ANSWER States that there are 16 reasons why employees
do not perform to the expected level. Fifteen of these 16 reasons are within the
direct control of the manger; yet, managers continue to believe that , if their staff
just had more training, they would be able to perform to standard. Managers
need to give employees the information they need to do their jobs well,
constructive and timely feedback, appropriate incentives and consequences, faith
, that the manager know what he's doing and workplace obstacles are eliminated
or minimized.
Performance Analysis - ANSWER A type of gap analysis that is used to contrast
the difference between the performance or behavior managers expect and what
they observe.
Performance Analysis Steps - ANSWER 1. Describe the desired performance
2. Describe the actual performance
3. Identify the gap between desired and actual performance
4. Determine the case of the gap
5. Propose intervention(s)
6. Implement and measure effectiveness
Training Reasons - ANSWER Required or regular training
Job/technical training
Interpersonal and problem-solving training
Developmental and career training
Maslow's Hierarchy of Needs Theory - ANSWER Human have five levels of
needs that they attempt to satisfy. From the most basic to the most advanced,
they are:
-Physiological
-Security;
-Belongingness
-Esteem
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