Exam (elaborations)
Field Service Lightning Exam
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Field Service Lightning Exam
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Field Service Lightning Exam(True/False) A service territory hierarchy can contain up to 500
territories. Correct Answer True
(True/False) A work order hierarchy can have up to 10,000 work
orders. Correct Answer True
(True/False) A work order line item hierarchy can have up to
10,000 work item line items. Correct Answer True
(True/False) Enabling FSL also turns on geocoding (location
data) for supported features. Correct Answer True
(True/False) Entitlements and service contracts don't support
quick actions. Correct Answer True
(True/False) Field Service Lightning supports multiple rule
types (record types), which can be found in the Work Rules tab.
Correct Answer True
(True/False) If a resource's home base hasn't been specified,
they cannot be a candidate for any service. Correct Answer
True
(True/False) If a service's location isn't specified, they can be
assigned to any resource with a home base. Correct Answer
True
(True/False) If the option to track all related objects is selected
in your feed tracking settings for work orders, users are also
,notified when child reports of work orders - such as service
appointments - are created or deleted. Correct Answer True
(True/False) Service appointments always have a parent record.
Correct Answer True
(True/False) Sharing must be enabled to install the managed
package guide. Correct Answer True
(True/False) The dispatcher console is available in SF1. Correct
Answer False
(True/False) The dispatcher console, which includes the service
list, scheduling policy picker, Gantt view, and map, isn't
available in Salesforce1. Correct Answer True
(True/False) The Field Service Lightning standard features and
managed package are available in all versions of the Salesforce1
mobile app. Correct Answer True
(True/False) The FSL managed package isn't available in LEX.
Correct Answer True
(True/False) The Linked Work Orders and Linked Work Order
Line Items related lists on articles aren't
available in Lightning Experience or Salesforce1. Correct
Answer True
(True/False) The Milestone Status and Milestone Status Icon
fields are not available in work order reports. Correct Answer
True
, (True/False) The service start and end times must be in valid
time slots of the assigned resource's calendar. Correct Answer
True
(True/False) You can add standard FSL objects to your
communities. Correct Answer True, using the Salesforce Tabs
+ Visualforce.
Only Work Orders, Work Order Line Items and Service
Appointments are available on communities built on the
Customer Service template.
(True/False) You can also use the Object Milestones custom
report type to view work orders with milestones in your org.
Correct Answer True
(True/False) You can't create custom fields on operating hours
or time slots. Correct Answer True
(True/False) You cannot create service appointments from the
Service Appointments related list on a service resource, but you
can assign the resource to existing service appointments.
Correct Answer True
A calendar view isn't available for individual service resources
unless... Correct Answer ...you're using the FSL managed
package.
Can Service Resources be deleted? Correct Answer No, for
tracking purposes, they can only be deactivated.
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