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Field Service Lightning SP22 Questions With Complete Solutions
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Field Service Lightning SP22 Questions With Complete Solutions
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Field Service Lightning SP22 Questions With CompleteSolutions
A client service representative receives a call from a customer
on Saturday. The CSR determines that the customer is covered
but the coverage is about to expire. Which two upsell activities
should the CSR consider? Choose 2 answers:
A. Open a case and inform customer of weekend service pricing
B. Open a case and send an email with new service offerings
C. Open a case and a renewal opportunity for the sales team
D. Open a case and create a work order for the dispatch team
Correct Answer A. Open a case and inform customer of
weekend service pricing
B. Open a case and send an email with new service offerings
A client service representative receives a call from a customer
on Saturday. The CSR determines that the customer is covered
but the coverage is about to expire. Which two upsell activities
should the CSR consider? Choose 2 answers:
A. Open a case and inform the customer of the weekend service
pricing
B. Open a case and email with new service offerings
C. Open a case and a renewal opportunity for the sales team
D. Open a case and create a work order for the dispatch team
Correct Answer A. Open a case and inform the customer of the
weekend service pricing
B. Open a case and email with new service offerings
,A consultant is helping Universal Container define it's mobile
approach. Which requirement would lead a consultant to
recommend the Salesforce Field Service mobile app instead of
the Salesforce mobile app?
A. Support service processes with custom Lightning components
B. Visibility of technicians with geolocation tracking
C. Access to Lightning knowledge articles
D. Manage mobile fields available through configuration
Correct Answer C. Access to Lightning knowledge articles
A dispatcher needs to reduce the backlog of service
appointments in different territories and focus on individual
customer service. Which scheduling policy should the dispatcher
use?
A. Customer first
B. Emergency
C. High intensity
D. Soft boundaries Correct Answer D. Soft boundaries
A dispatcher notices that the crew assigned to a service
appointment is missing a skill requirement for this appointment.
How can the dispatcher update the service crew to meet those
requirements?
A. Edit the service appointment and add a new service resource
B. Update the service crew on the service appointment work
type
C. Use the crew management tool to add service resources to the
crew
,D. Create a new service appointment with a different crew
Correct Answer D. Create a new service appointment with a
different crew
A technician reported that travel time calculated between
appointments is often too short because of job delays throughout
the day.
Which setting should a consultant consider to improve travel
time accuracy?
A. Minimum grade, default operating hour
B. Estimated travel time, minimize travel
C. Travel speed limit, actual travel time
D. Street level routing, default travel speed Correct Answer D.
Street level routing, default travel speed
An inventory manager at Universal Containers wants to better
understand the distribution of a critical and expensive part
across all inventory locations as the part is reused and restocked.
What should the consultant leverage to meet this requirement?
A. Maintenance plan
B. Product item
C. Entitlement plan
D. Assets Correct Answer B. Product item
Each container consists of multiple parts that are tracked by
asset records. Universal Container customers wait until several
, parts need service before requesting the technician come on a
site to save money on the service charges.
How should the consultant configure FSL to track the work
performed?
A. Create a work order to automatically create a relevant line
item for each asset
B. Create a work order and work order line item for each asset
being serviced
C. Create a work order for all assets being serviced and work
order line item for each product consumed
D. Create a work order for each asset being serviced Correct
Answer B. Create a work order and work order line item for
each asset being serviced
Geolocation tracking is enabled for Universal Container
technicians but should only apply to full-time employees. How
can geolocation tracking for contractors be disabled?
A. Add the exclude technician from geolocation tracking
permissions to a permission set and assign it to a contractor
B. Uncheck the collect service resources geolocation history
field in the field service mobile settings
C. Uncheck the geocoding field on the contractor's profile
D. Set the geolocation update frequency field to zero for
contractors Correct Answer A. Add the exclude technician
from geolocation tracking permissions to a permission set and
assign it to a contractor
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