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MO 300 Final questions with accurate answers.
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MO 300 Final questions with accurateanswers.
What Google Learned from its Quest to Build the Perfect Team ANS - The best teams have
psychological safety, but mainly: conversational turn taking (sharing air time) and "average social
sensitivity:" understanding emotions/verbal + nonverbal ques
Wisdom of Teams ANS - Teamwork may increase commitment, encourage the generation of creative
ideas and multiple alternatives, and enable leaders to utilize their diverse experience to solve difficult
problems
In short, synergy may be created when we bring a group of people together: the whole may be worth
more than the sum of its parts
What distinguished high performing groups from low performing ones ANS - High performing groups
have shared air time, social sensitivity, psychological safety, are diverse, and avoid common information
effects
What explains variance in group performance compared to the average member (or to the best member
in the group) ANS - Think the desert survival example. They talk about what's not common knowledge
What are Common Information Effects? ANS - Teams tend to spend too little time discussing
*unshared* (unique, uncommon) information
Why do Common Information Effects occur? ANS - 1. Air time (shared information more likely to be
mentioned, a few vocal members can dominate a group discussion)
2. Mutual enhancement (discussing shared information feels good, members are judged as more task
competent and credible after discussing shared instead of unshared information, shared information is
judeged as more important, accurate, and decision-relevant than unshared information)
3. Confirmation bias (as conversation unfolds, it attracts more of the same, e.g. "get to the summit")
4. Lack of psychological safety
5. Deference to perceived experts
, 6. Information is power, some withhold data intentionally
How can you overcome Common Information Effects ANS - What works: team leader is information
manager (increase focus on unique information), suspend initial judgement, frame as an information-
sharing problem, rather than a judgement to be made, minimize status differences-make it safe to speak
up
What does NOT work: more discussion, separate review and decision, bigger team, more information
(but same distribution), accountability for decision, pre-discussion polling
What is collective intelligence and how is it different from general intelligence? ANS - Collective
intelligence (c) is the intelligence of the group, measured by their ability to solve various tasks
General intelligence (g) is the intelligence of the individual (IQ; or visual, spatial, verbal, and
quantitative)
Collective intelligence is more predictive of group success than average IQ/general intelligence
What Leads to Collective Intelligence? ANS - Group composition (emotional sensitivity and diversity)
and Group communication (shared air time)
What is pluralistic ignorance? ANS - Norm for consensus overrides realistic appraisal of alternative
courses of action (a majority of group members *privately* reject a norm)
Groupthink and its symptoms ANS - Groupthink: the practice of thinking or making decisions as a group
in a way that discourages creativity or individual responsibility
Symptoms: overestimation of the group (illusion of invulnerability, collective rationalization), self
censorship (pressure toward uniformity, illusion of unanimity), and escalation of commitment
What are networks? ANS - Nodes (or verticies) and ties (or edges)
Where can network data come from? ANS - -Individual data through interviews, assessments, Outlook
Exchange
-Full network data through surveys (how often do you talk to ___, who do you go to for advice, who
comes to you, who do you socialize with)
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