Salesforce Administrator Certification A set of cards based
on the live Salesforce Admin Prep Course
Assignment rules do what for cases? Correct Answer They
automatically assign cases to specific agents
Can recipients of a report subscription still receive the report if
they don't have access to its folder? Correct Answer No
Can you send auto responses that will use different email
templates based on the criteria you set? y/n Correct Answer
Yes
Does lead conversion automatically create an opportunity? y/n
Correct Answer No
How can Salesforce display different picklist options depending
on a value selected in another field? Correct Answer Field
dependencies (Controlling and dependent fields)
How can you remove someone from the role hierarchy? Correct
Answer Select "none specified" in the role dropdown on the
user record.
How can you source in a field value from the account object
onto a case object? Correct Answer Formula field
How does Salesforce evaluate access? (three levels) Correct
Answer License, profile, permission set
, How does Salesforce set access at the org level? Correct
Answer Trusted IP Ranges, Login IP Ranges, Login Hours
How long are deleted records stored in the recycle bin? Correct
Answer 15 Days
How many actions can a workflow have? Correct Answer 20
How many rules can be in effect for case or lead routing at
once? Correct Answer One
How might you define role hierarchy? Vertical or Horizontal
Sharing? Correct Answer Vertical (Up and down the role
hierarchy)
How might you define sharing rules? Vertical or horizontal?
Correct Answer Horizontal (within the same level of the
hierarchy)
How often are dashboards refreshed? Correct Answer Either
when the user clicks refresh or on the schedule specified for that
dashboard
How often can you export data using the Data export service?
Correct Answer Once every 7 days or 29 days
Is access to reports granted at the parent folder level or the child
level? Correct Answer Parent
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