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Salesforce Admin Certification Exam Practice Questions With Complete Solutions
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Salesforce Admin Certification Exam Practice Questions With Complete Solutions
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Salesforce Admin Certification Exam Practice QuestionsWith Complete Solutions
1. When working on opportunities, sales representatives at
Universal Containers need to understand how their peers have
successfully managed other opportunities with comparable
products, competing against the same competitors. Which
feature should a system administrator use to facilitate them?
Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders Correct Answer B. Chatter
groups
C. Similar
opportunities
10. A user received an error message when attempting to log
into Salesforce. What is the first step the Salesforce
administrator would take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
C. Change the login IP ranges
D. View the login history Correct Answer D. View the log in
history
100. A record is modified on 1/1/2017. It meets criteria for a
time-based workflow rule; this rule schedules an action for 7
days after rule execution. On 1/4/2017 the record is modified
,and no longer meets the criteria. On 1/5/2017 the record is
modified again and once again meets the initial time-based
workflow rule criteria.
How many workflow actions will execute and when?
A. 0
B. 1 on 1/8/2017
C. 1 on 1/12/2017
D 2; 1/8/2017 and 1/12/2017 Correct Answer C. 1 on
1/12/2017
101. Which is true about a Chatter Plus user?
A. Can access Contents, Ideas, Answers, Accounts, Contacts,
Chatter, Groups, People, Profiles tab and up to 10 custom
objects
B. Can access Contents, Ideas, Answers, Accounts, Contacts,
Chatter, Groups, People, Profiles tab and up to 20 custom
objects
C. Can access Accounts, Contacts and up to 10 custom objects
Correct Answer
103. Which is a capability of the service cloud console?
Choose 3:
A. It provides data visibility by combining a list view and
related records on one screen
B. It allows agents to view key record information in the
highlights panel
,C. It preserves the context of calls using primary tabs and sub
tabs
D. It allows access to data by opening each record in a new
window
E. It allows agents to take notes in an interaction log while in a
call Correct Answer A. It provides data visibility by combining
a List view and related records on one screen
B. It allows agents to view key record info in the highlights
panel
E. It allows agents to take notes in an interaction log while in a
call
104. Which of the following is a standard profile?
A. Sales user
B. Marketing user
C. Invoice manager
D. Contract Manager Correct Answer B. Marketing user
D. Contract Manager
105. Conditional Highlighting applies only to the first summary
field column in the table.
True or False Correct Answer True
106. Universal Containers would like their sales reps to be able
to send branded email invites to customers for business meetings
and to collaborate with customers from a branded website to
find a suitable meeting time.
How can an Admin accomplish this?
, A. Create a custom email template for invitations that displays
your company logo
B. Add a company logo to meeting requests in Salesforce
C. Create an external integration with Google calendar using
Sites
D. Enable Chatter to allow reps to communicate with customers
Correct Answer B. Add a company logo to meeting requests in
Salesforce
107. Which report formats can use Conditional Highlighting?
A. Tabular
B. Summary
C. Matrix
D. Joined Correct Answer B. Summary
C. Matrix
11. The marketing team at Universal Containers use a web to
lead form to capture leads from its website and a lead
assignment rule to assign the leads to the appropriate sales
representatives.
How can a system administrator ensure that all leads are handled
even when they do not meet the assignment criteria?
A. Specify a default lead owner
B. Specify a default lead creator
C. Create an escalation rule to route unassigned leads
D. Create a validation rule to route unassigned leads Correct
Answer A. Specify a default lead owner
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