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Salesforce Sales Cloud Consultant Certification Questions And Answers With Complete Solutions
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Salesforce Sales Cloud Consultant Certification Questions And Answers With Complete Solutions
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Salesforce Sales Cloud Consultant Certification QuestionsAnd Answers With Complete Solutions
2 lines of business LOB, each with custom opportunity stages &
record types - choose 2 answers
a) Users able to see all stages in list view filter drop downs
b) Users able to see all stages in report filter drop downs
Correct Answer a,b
A Campaign Call-Down report justifies the spend on programs;
helps to know who to target for future campaigns; shows the
relations to sales data, lead data, and analysis of campaigns; and
reflects how customer community interacts and how it affects
sales. Who would benefit most from the idea that this report
helps to know who to target for future campaigns?
a) VP Marketing
b) BI/Analytics
c) Marketing Executive
d) Campaign Manager Correct Answer d
A Campaign Call-Down report justifies the spend on programs;
helps to know who to target for future campaigns; shows the
relations to sales data, lead data, and analysis of campaigns; and
reflects how customer community interacts and how it affects
sales. Who would benefit most from the idea that this report
justifies the spend on programs?
a) VP Marketing
b) BI/Analytics
c) Marketing Executive
d) Campaign Manager Correct Answer a
,A Campaign Call-Down report justifies the spend on programs;
helps to know who to target for future campaigns; shows the
relations to sales data, lead data, and analysis of campaigns; and
reflects how customer community interacts and how it affects
sales. Who would benefit most from the idea that this report
reflects how customer community interacts and how it affects
sales?
a) VP Marketing
b) BI/Analytics
c) Marketing Executive
d) Campaign Manager Correct Answer c
A Campaign Call-Down report justifies the spend on programs;
helps to know who to target for future campaigns; shows the
relations to sales data, lead data, and analysis of campaigns; and
reflects how customer community interacts and how it affects
sales. Who would benefit most from the idea that this report
shows the relations to sales data, lead data, and analysis of
campaigns?
a) VP Marketing
b) BI/Analytics
c) Marketing Executive
d) Campaign Manager Correct Answer b
A customer has a requirement to keep the customer id
synchronized real time in the existing back-office (SAP R/3)
system updated in Salesforce CRM. Which options are viable
considerations? Choose 3 answers.
a) Import wizard
b) Native connector to SAP R/3
c) Desktop connectors
,d) Middleware connectors
e) Data validation rules
f) Developer toolkits Correct Answer b,d,f
A customer needs chatter, custom console layout and custom
branding for its mobile application
a) Custom mobile
b) chatter for mobile
c) Salesforce1
d) Mobile classic Correct Answer c
A customer successfully places an order with UC for five
widgets. The order is activated in Salesforce and the products
are shipped to the customer, One week later the customer return
one widget. What is the effective method of recording the event
in salesforce?
a) Change the quantity value on the order product to 4
b) Create a new sales product with quantity set to -1
c) Create a return order under returned orders
d) Create a custom field on the order product object Correct
Answer c
A premier customer for Universal Software needs access to
confidential product roadmap information. To securely send this
information using content delivery, what step should a sales
representative take? Choose 2 answers
a) Require the customer to enter a security token to download
the content.
b) Require the recipient to log into Salesforce to access the
content.
c) Require the customer to enter a password to view the content.
, d) Remove access to the content after a specified date. Correct
Answer c,d
A prospective customer completed a Web-to-lead form on your
corporate Web site. Upon follow up with a sales representative,
the customer indicated he intends to buy your product. In the
Salesforce CRM application, what is the process for moving a
prospect to a customer?
a) Prospect validation
b) Account setup
c) Lead conversion
d) Contact management Correct Answer c
A Sales Cloud implementation at Universal Containers requires
a global design that involves multi-currency, multi-language,
region specific sales processes and workflows. Which factor is
important for optimizing user adoption? Choose 2 answers
a) Employing realistic training data in the corporate standard
currency
b) Customizing the training curriculum for each specific region
c) Developing only a standardized, global training curriculum
for all users
d) Communicating the training plan well in advance of training
start date Correct Answer b,d
A sales rep at UC is creating a content delivery for a high-profile
prospect that contains sensitive information in the form of a
pricing quote with terms and discount. What should the sales rep
do before sending the content delivery URL to the prospect?
(Choose 3)
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