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Service CERT Exam Questions And Answers
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Service CERT Exam Questions And Answers
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Service CERT Exam Questions And Answers"No purchase order type access" Correct Answer SVC dept
does not have access in PO specs
A customer states that they are not seeing time entries in RO
time report 3618 option 3 tech timecard. Why? Correct Answer
Tech time has not been updates for the period in payroll/ they
have not run Payroll Integration Update and are using on-
demand payroll integration
A customer wants ROs to start at a certain number. Where can
you go to set the current RO number? Correct Answer
Accounting Controls (0998)
A customer's Daily and Weekly views in Reservation Manager
aren't displaying the numbered limits they set up. How do they
fix it? Correct Answer Confirm the Calendar Display is not set
to "Show Icons Only"
A customer's VIN was incorrectly added. How can the VIN be
changed? Correct Answer Vehicle Information (3040), SNC
Serial Number Change AND Transfer History (3091)
A dealership wants an advisor on Service Portal to only be
available for the One Step Service department. How can this be
accomplished? Correct Answer The advisor should be set up
with a work schedule in 3071, and should be set up as an advisor
for the Q dept only in Technicians/Advisors 3073
,A defult sales type can be defined for an "Always Add"
operation code Correct Answer True
A journal prefix can only be entered in 3651? Correct Answer
false
A journal prefix override can only be entered in RO Closeout
3651 Correct Answer False
A repair order was voided in RO Billing - why is it still showing
up in Dispatching? Correct Answer The Dispatching status is
now Customer, and will be deleted after the End-Of-Day routine
runs
A team's labor cost will always be based on the actual pay rate
for each technician Correct Answer False
A technicians time can be adjusted on the repair order in RO
Billing after the labor time has been integrated to the payroll
application Correct Answer True
A vehicle cannot be deleted in 3040 if which of the following is
true? Correct Answer The vehicle has an open RO/Appt and/or
the vehicle is dealer owned
Advisors can generate service appointments from the RITS
Desktop Application without having to access the Service
Application Correct Answer False
After service history is transferred from one vehicle to another,
what will happen to the serial number the history was transferred
,from? Correct Answer The vehicle will be deleted from the
system
An advisor is writing a service repair order in Rapid Reception,
but the system does not autopopulate his/her advisor number.
Which of the following is a possible solution? Correct Answer
Attach the advisors user ID to their Name File 0551
An advisor sees a campaign flag when writing up an RO, but the
campaign has already been completed elsewhere. How can the
campaign recommendation flag be cleared for ONLY this
vehicle? Correct Answer Add the campaign number into the
vehicle's history via Tools -> Repair Order Maintenance 3090
An operation with history can be deleted from the system in
Service Operations (3075) Correct Answer False
Any dispatcher can access the Dispatcher's Options window in
ERA Ignite to modify another dispatcher's settings (like
dispatcher 2 modifying dispatcher 1's preferences) Correct
Answer False
As of release 25.5, how many op codes can now be excluded in
the Ignite Effective Labor Rate report? Correct Answer 20
Assuming the shop has service scheduling, running the End of
Day Routine (3399) deletes ROs in which status? Correct
Answer Customer
Can Autocalculation be set up for all depts Correct Answer yes
, Changes made to repair orders by accounting in RO Sales 0056
are reflected in the Advisor Performance Report 3611 Correct
Answer True
Changes made to ROs by accounting in RO sales are reflected in
the adv perf report Correct Answer true
Colors used to indicate appointment statuses in Shop View will
also show in the appointment log Correct Answer False
Customer must license CR to send an email when RO is
invoiced Correct Answer false
Dealerships using Electronic Service Integration (Tech
Dispatching) must create a unique userID for each technician
that should locate work through 3352 Correct Answer True
ERA Ignite displays totals and customer invoice payment
information if: Correct Answer B&C (The repair order was
invoiced on version 24.25 or higher and the sale type has
payment accepted
For discounts given through misc codes to show up correctly on
the Advisor Performance Report, where must the GL accounts
be entered? Correct Answer Dealer Setup 3621
For discounts given through Misc Codes to show up properly on
the Adv Perf Report, where must the associated G/L account be
entered? Correct Answer Dealer Setup 3621
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