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Omnistudio Consultant Exam Questions With Complete Solutions
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Omnistudio Consultant Exam Questions With CompleteSolutions
A business has a project that must be completed soon in order to
meet important deadlines. However, the developer on the project
has left the company, and the new team on the project has
decided to use OmniStudio tools. The development work
completed so far was done using APEX code. The new team
must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant
recommend to the project team'
Choose 2 answers
Options:
A. Replace existing APEX using DataRaptors and HTTP
Actions
B. Create new LWC templates for branding and styling
C. Implement FlexCards and OmniScripts for the front-end
D. Use existing APEX classes as data sources Correct Answer
A. Replace existing APEX using DataRaptors and HTTP
Actions
C. Implement FlexCards and OmniScripts for the front-end
A business has a requirement to display an account and all of the
associated contacts on a page. The number contacts will vary for
each account. For each contact, the page should display first
name, last name, email, at phone number with options to edit the
,contact information or send a message. The primary contact for
an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend
to meet these requirements?
Choose 2 answers
A. Datatable
B. Flyouts
C. States
D. Repeat Block Correct Answer A. Datatable
C. States
A business has a requirement to display an account and all of the
associated contacts on a page. The number contacts will vary for
each account. For each contact, the page should display first
name, last name, email, at phone number with options to edit the
contact information or send a message. The primary contact for
an a should be highlighted with a blue border. Which two
FlexCards features should the consultant recommend to meet
these requirements?
Choose 2 answers
A. Datatable
B. Flyouts
C. States
D. Repeat Block Correct Answer A. Datatable
C. States
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
,* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow
users to create a new case from the canvas?
Options:
A. Active Card State
B. Blank Card State
C. Edit Mode State
D. New Card State Correct Answer A. Active Card State
A business implements a simple OmniScript in their call center
that allows agents to quickly create a case when on the phone
with customers. The OmniScript has been running successfully
in the call center for over a year. The business decides it wants
to allow partners to create cases directly from their Community
portal. What is the most efficient solution that the consultant can
propose to meet this new requirement?
A. Deploy the existing OmniScript to the Community portal
using OmniOut.
B. Embed the existing OmniScript as a reusable component
within a new Community OmniScript.
C. Clone the existing OmniScript to a new LWC OmniScript
and deploy to the Community portal.
D. Duplicate the existing OmniScript and deploy the new script
on the website. Correct Answer B. Embed the existing
OmniScript as a reusable component within a new Community
OmniScript.
, A business is creating an agent console with FlexCards to
provide a 360 view of their customers. The business wants the
following information displayed:
* Account information including account name, phone, and
website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account,
Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these
requirements?
Options:
A. Parent FlexCard with multiple Child and Card Actions
B. Parent FlexCard with multiple Child and different Card States
C. Parent FlexCard with single Child and multiple Card States
D, Parent FlexCard with single Child and Card Actions Correct
Answer A. Parent FlexCard with multiple Child and Card
Actions
A business needs a 360 view of their accounts, including a
FlexCard to display all of the products sold to the account. The
business identified 20 different data elements and 10 actions that
users would need when view the product information. Once all
of the elements are collected together on the FlexCard, it looks
cluttered.
Which two FlexCard features should the consultant recommend
to address this issue?
Choose 2 answers
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