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Salesforce Business Analyst Certification Questions With Complete Solutions
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Salesforce Business Analyst Certification Questions With Complete Solutions
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Salesforce Business Analyst Certification Questions WithComplete Solutions
5 Key processes of a lightweight and agile governance
framework. Correct Answer 1. Vision and Strategy
2. Business backlog
3. Software development lifecycle
4. Data strategy, architecture, and management
5. Communication strategy
A BA at UC has a meeting with sales and service reps to gather
requirements around contact management for a new Salesforce
implementation. A sales rep wants a place to capture the names
of the contact's spouse and children to help build the
relationship. The BA writes the following user story: "As a user,
I need to be able to record a contact's title and role as separate
data points so I know who to address for various needs of the
account." Who should be listed as the persona?
A. Contact
B. Service rep
C. Sales Rep Correct Answer C. Sales Rep
A BA is compiling. list of subject matter experts to consult
throughout the discovery for a new Service Cloud
implementation. What is the primary value of the BA speaking
with customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus Correct Answer A.
Validating current processes
,A group of business analyst at UC have been working with
different teams of stakeholders on eliciting requirements for a
new Salesforce app. The BAs have gathered and documented all
of the information in a central location. Upon review of the
requirements, the BAs discovered that changes made to the
documentation were overwritten by each other, and they will
lose time recapturing them. What should the BAs do differently
to prevent this error from happening?
A. Each BA should use their own separate documentation
B. Each BA should enter their business needs in a shared
spreadsheet
C. Each BA should use a shared system that has version control.
Correct Answer C. Each BA should use a shared system that
has version control.
Acceptance Criteria Correct Answer A set of statements, each
with a clear pass/fail result, added to a user story.
Better Adoption Correct Answer Build the apps users need and
spend less time developing training materials
Business Process Mapping Correct Answer Business process
mapping creates visual representations of business processes. A
business process map includes the steps in the process, who does
what, additional context, and how success is measured
CK has an existing implementation of Salesforce. A BA wants
to understand details about the Salesforce environment: Custom
apps, Active Salesforce Sites, Active Flows, Custom tabs, VF
pages. Which path should the BA take to find this information?
A. Review configuration settings
, B. Read business process documentation
C. Conduct Stakeholder interviews Correct Answer A. Review
configuration settings
CK needs to revamp its support process to improve the customer
experience and has asked the Service Cloud team to collaborate
with the BA. The BA has scheduled an initial live process
mapping session with all stakeholders and received the
following calendar responses. Expert Agent - Yes; Team Leader
- Yes, Service Admin - No, Case Solver - Yes. What should the
BA do?
A. Hold a one-on-one diagram session with each stakeholder
before the workshop
B. Proceed with the workshop as scheduled with the
stakeholders who are available.
C. Cancel the workshop and reschedule it to a date when all
stakeholders are available. Correct Answer C. Cancel the
workshop and reschedule it to a date when all stakeholders are
available.
CK recently decided to transition its business from spreadsheets
to a Salesforce solution. CK leaders are excited about the
capabilities of Salesforce. Each leader has different ideas about
how the platform should be implemented. CK has hired a BA to
help define and manage the implementation. What should the
BA do in the first discovery meeting with stakeholders?
A. Collaborate with stakeholders to examine and define CK's
purpose, customers, metrics, and overall business to inform
project direction and vision.
B. Discuss and document specific pain points in existing
processes to inform future project requirements
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