Managers are day to day and people follow managers because they have to.
Leaders are not always in the day to day and people follow them because they respect them
Management
Planning, decision making, organizing, staffing, directing and controlling
Mission Statement
a statement of the organization's purpose - what it wants to accomplish in the larger
environment
Goals
things you want to accomplish
Objectives
What is to be done, who will do it and when it should be complete.
Organizational charts
Line drawings of reporting relationships.
decision making
Choosing among two or more alternatives.
3 steps to decision making
Agenda building, searching for alternatives, evaluation
problem solving
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