Three levels of management
top managers, middle managers, first-line managers
top management
highest level of management, consisting of the president and other key company
executives who develop strategic plans
Middle Managers
Supervisors, usually department heads (DON) who direc...
• Determining the goals and deciding on activities required to accomplish them.
Standard Operating Procedures (SOPs)
rules for reaching decisions about particular types of situations
Organizing function of management
the process of assigning tasks, allocating resources, and coordinating work activities
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