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D082 Emotional and Cultural Intelligence With Correct Answers Graded A+
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10/11/24, 9:36 AMD082 Emotional and Cultural Intelligence
Jeremiah
Terms in this set (55)
The ability to be aware, manage, and express your emotions; the ability to handle
Emotional Intelligence
relationships thoughtfully and empathetically
Empathy The ability to understand and share the feelings of another person
A mental capacity that includes processing information, reasoning, problem solving,
Cognitive intelligence
thinking abstractly, comprehending complex ideas, and learning from experience
Emotional self awareness The ability to know yourself and understand your feelings
A company initiates a recycling campaign Relationship management 3 multiple choice options
on its campus. After watching an employee
toss recyclable materials into the trash, a
manager speaks to the employee and
explains that everyone must do their part to
reduce the impact of waste on the
environment. The manager then expresses
appreciation for the employee's
contribution to a clean and sustainable
campus
Which domain of emotional intelligence is
the manager using?
D082 Emotional and Cultural Intelligence
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, 10/11/24, 9:36 AM
An employee has been getting behind in Demonstrate the ability to use empathy skills to resolve conflicts
work and seems distracted, so the manager
stopped by to talk. The manager was going
to make it clear that the team needed to
put forth more effort. When the
conversation started, the manager found
out the reason for the lack of productivity
was because the employee had recently 3 multiple choice options
lost a family member. After learning this,
the manager changed their approach and
asked how the team could help during this
difficult time.
Which domain of emotional intelligence is
being displayed by this manager?
An irate customer approaches the Engaging and detaching from an emotional state with the customer
customer service counter at a store and
complains loudly about a missing part in a
product. The associate understands that the
customer is upset and purposefully does
not respond in anger or let emotions take
3 multiple choice options
over. The associate speaks with the
manager to process a refund.
Which part of the emotional intelligence
(EI) process is being used by this associate
to resolve the situation?
An individual is confident in understanding Perceiving how others feel 3 multiple choice options
their own emotions but is still learning how
best to interact with coworkers to persuade
them to a personal point of view.
Which emotional intelligence (EI) skill
assists with reaching this goal?
comprised of four domains: self-awareness, self-management, social awareness, and
Emotional intelligence
relationship management
IQ a measure of cognitive abilities
EQ a measure of emotional intelligence
A manager is reviewing this list of Self-management 3 multiple choice options
questions:
Are you able to adapt to a change in
circumstances or people?
How goal-oriented are you?
How optimistic are you?
Which component of emotional
intelligence is addressed by this list?
A manager is using the following two Social awareness 3 multiple choice options
questions to conduct a self-assessment:
Do I easily show empathy and
understanding at my workplace?
How would I rate my ability to explain
myself to my coworkers?
Which component of emotional
intelligence is being addressed by this list?
D082 Emotional and Cultural Intelligence
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