IT Infrastructure Library Questions and Answers Latest Update Graded A+
0 view 0 purchase
Course
IT Infrastructure
Institution
IT Infrastructure
IT Infrastructure Library Questions and Answers Latest Update Graded A+
service - Answers a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
service provider - Answers supplies services to one or more inte...
IT Infrastructure Library Questions and Answers Latest Update Graded A+
service - Answers a means of delivering value to customers by facilitating outcomes customers want to
achieve without the ownership of specific costs and risks.
service provider - Answers supplies services to one or more internal or external customers
Stakeholders in Service Management - Answers Customers, Users, Suppliers
Internal Service Provider - Answers supports only the brokers at a financial services company
Shared Services Unit - Answers consolidates corporate functions
Service categories include - Answers core, enabling and enhanced services
Enabling Services - Answers needed to deliver a core service
Core - Answers basic outcomes
Enhancing - Answers make a core service more exciting
Supplier - Answers Third Parties that supply good or services required to deliver IT services
Service Provider Type I - Internal - Answers Embedded within a business unit
Service Provider Type II - Shared Services unit - Answers Provide shared IT services to more than one
business unit, may be consolidated with other functions
Service Provider Type II - External - Answers Providers IT Services to external customers
Name of the service categories - Answers core, enabling, enhancing
Service Management (SM) - Answers a set of specialized organizational capabilities for providing value
to customers in the form of services
Capabilities - Answers represent a service provider's ability to coordinate, control and deploy resources
to produce value.
IT service management (ITSM) - Answers the implementation and management of quality IT services
that meet the needs of the business
ITIL - Answers set of best practice publications for IT service management
Asset - Answers is any capability or resources used by both service providers and customers
Resources gets transform into - Answers capabilities
Policies - Answers defines boundaries in terms of what the organization may or may not do as part of its
operations
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TutorJosh. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
