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IT Infrastructure Library Questions and Answers Latest Update Graded A+ $7.99   Add to cart

Exam (elaborations)

IT Infrastructure Library Questions and Answers Latest Update Graded A+

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  • Course
  • IT Infrastructure
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  • IT Infrastructure

IT Infrastructure Library Questions and Answers Latest Update Graded A+ service - Answers a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. service provider - Answers supplies services to one or more inte...

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  • October 11, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • IT Infrastructure
  • IT Infrastructure
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TutorJosh
IT Infrastructure Library Questions and Answers Latest Update Graded A+

service - Answers a means of delivering value to customers by facilitating outcomes customers want to
achieve without the ownership of specific costs and risks.

service provider - Answers supplies services to one or more internal or external customers

Stakeholders in Service Management - Answers Customers, Users, Suppliers

Internal Service Provider - Answers supports only the brokers at a financial services company

Shared Services Unit - Answers consolidates corporate functions

Service categories include - Answers core, enabling and enhanced services

Enabling Services - Answers needed to deliver a core service

Core - Answers basic outcomes

Enhancing - Answers make a core service more exciting

Supplier - Answers Third Parties that supply good or services required to deliver IT services

Service Provider Type I - Internal - Answers Embedded within a business unit

Service Provider Type II - Shared Services unit - Answers Provide shared IT services to more than one
business unit, may be consolidated with other functions

Service Provider Type II - External - Answers Providers IT Services to external customers

Name of the service categories - Answers core, enabling, enhancing

Service Management (SM) - Answers a set of specialized organizational capabilities for providing value
to customers in the form of services

Capabilities - Answers represent a service provider's ability to coordinate, control and deploy resources
to produce value.

IT service management (ITSM) - Answers the implementation and management of quality IT services
that meet the needs of the business

ITIL - Answers set of best practice publications for IT service management

Asset - Answers is any capability or resources used by both service providers and customers

Resources gets transform into - Answers capabilities

Policies - Answers defines boundaries in terms of what the organization may or may not do as part of its
operations

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