IHI - Final Exam UPDATED ACTUAL Questions and CORRECT Answers
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Course
IHI
Institution
IHI
IHI - Final Exam UPDATED ACTUAL
Questions and CORRECT Answers
Define: Culture of Safety - CORRECT ANSWER- An environment that encourages open
discussion of mistakes and uses them to improve.
What is the main underlying cause of serious adverse events? - CORRECT ANSWER-
Communication failure...
IHI - Final Exam UPDATED ACTUAL
Questions and CORRECT Answers
Define: Culture of Safety - CORRECT ANSWER✔✔- An environment that encourages open
discussion of mistakes and uses them to improve.
What is the main underlying cause of serious adverse events? - CORRECT ANSWER✔✔-
Communication failures between care providers or between care providers and patients and
families
What are some examples of negative outcomes in a hospital due to poor communication? -
CORRECT ANSWER✔✔- - Wrong treatments are ordered or administered
- Appropriate treatments are not considered
- New information is not adequately responded to
- Critical Information is lost of forgotten
What three things make a good leader? - CORRECT ANSWER✔✔- Making yourself
approachable,
inviting everyone into the conversation and establish shared goals
Define: Critical Language - CORRECT ANSWER✔✔- An agreed-upon set of terms that
indicates to all members of a team that there is a problem, without placing blame or making
an accusation
Define: Advocacy-Inquiry - CORRECT ANSWER✔✔- An assertive voicing of concern in
the form of an I statement, such as "I am concerned" or "I feel scared" (advocacy) and a
genuine interest in understanding the other person's thought process for his or her actions
(inquiry).
What is the two challenge rule? - CORRECT ANSWER✔✔- If you think something is
incorrect, speak up. If not heard the first time, speak up again. Must voice at least two times
to ensure they have been heard.
This is to "stop the line" if they sense something is wrong.
, Note: If there's no change after two requests, that member is empowered to take over the
critical duties.
What are the four steps in "repeat back" communication? - CORRECT ANSWER✔✔- 1.
The sender concisely states information to the receiver.
2. The receiver then repeats back what he or she heard.
3. The sender then acknowledges that the repeat back was correct or makes a correction.
4. The process continues until participants verify a shared understanding.
When do most of the adverse events in a hospital occur? - CORRECT ANSWER✔✔-
During transitions.
What is "Ask me 3" and what three questions are included? - CORRECT ANSWER✔✔- Ask
me three is structured communication tool for people who want to play a more active role in
their own care. It includes three questions help to initiate clear, open communication:
1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do this?
Define: Racism - CORRECT ANSWER✔✔- A system of advantage and disadvantage based
on race, grounded in the presumed superiority of the White race.
Define: Internalized Racism - CORRECT ANSWER✔✔- Conscious and unconscious
acceptance of a racial hierarchy in which White people are consistently ranked above people
of color, leading to internalized oppression for people of color and internalized superiority for
White people
Define: Interpersonal Racism - CORRECT ANSWER✔✔- Making assumptions about
people's beliefs and skills based on their race and treating people differently because of their
race
Define: Institutional Racism - CORRECT ANSWER✔✔- Different access to the goods,
services, and opportunities of a society based on race. Institutional racism is built into
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