CVS Exam Questions and Answers 100% Solved | Graded A+
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Course
CVS
Institution
CVS
CVS Exam Questions and Answers 100%
Solved | Graded A+
Challenge threshold - <75%
Excellent/chanllenge threshold is based on what metric? - YTD
mycostumer
Excellent Treshold - >88%
Mid-tier Treshold - 75-87%
Which metric alines with CVS purpose "helping people on their path to a
bette...
% and target Satisfied with time to fill Rx - ✔✔20% and 85
% and target Satisfied with drive thru wait time - ✔✔10% and 77
% and target Courteous /professional - ✔✔20%^^ and 86
% and target Address by name - ✔✔10% and 79
% and target Acknowledge immediately - ✔✔20%^^ and 95
Wecare metrics - ✔✔1. Action by triage time
2. Ready when promised
3. Properly set waiter expectation
4. Action not follow through
5. Prescriber follow-up
6. Prescription phone retrieval
Points and target: Action by triage time - ✔✔30 and 95%
points and target: Ready when promised - ✔✔30 and 88%
points and target: Properly set waiter expectation - ✔✔10 and 90%
points and target: Action not follow thru - ✔✔15 and 50%
points and target: Prescriber follow-up - ✔✔10 and 45%
points and target: Prescription phone retervial - ✔✔5 and 90%
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