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CVS Exam Questions and Answers 100% Solved | Graded A+ $11.49   Add to cart

Exam (elaborations)

CVS Exam Questions and Answers 100% Solved | Graded A+

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CVS Exam Questions and Answers 100% Solved | Graded A+ Challenge threshold - <75% Excellent/chanllenge threshold is based on what metric? - YTD mycostumer Excellent Treshold - >88% Mid-tier Treshold - 75-87% Which metric alines with CVS purpose "helping people on their path to a bette...

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  • October 11, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • CVS
  • CVS
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JOSHCLAY
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

CVS Exam Questions and Answers 100%

Solved | Graded A+


Challenge threshold - ✔✔<75%

Excellent/chanllenge threshold is based on what metric? - ✔✔YTD

mycostumer

Excellent Treshold - ✔✔>88%

Mid-tier Treshold - ✔✔75-87%

Which metric alines with CVS purpose "helping people on their path to a

better health" - ✔✔Satisfied with time to fill Rx

What are the mycostumer metrics - ✔✔1. In-stock

2. Sat. with time to fill Rx

3. Sat with drive thru wait time

4. Courteous/professional

5. Address by name

6. Acknowledge immediately

% and target of in stock - ✔✔20% and 95

, ©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

% and target Satisfied with time to fill Rx - ✔✔20% and 85

% and target Satisfied with drive thru wait time - ✔✔10% and 77

% and target Courteous /professional - ✔✔20%^^ and 86

% and target Address by name - ✔✔10% and 79

% and target Acknowledge immediately - ✔✔20%^^ and 95

Wecare metrics - ✔✔1. Action by triage time

2. Ready when promised

3. Properly set waiter expectation

4. Action not follow through

5. Prescriber follow-up

6. Prescription phone retrieval

Points and target: Action by triage time - ✔✔30 and 95%

points and target: Ready when promised - ✔✔30 and 88%

points and target: Properly set waiter expectation - ✔✔10 and 90%

points and target: Action not follow thru - ✔✔15 and 50%

points and target: Prescriber follow-up - ✔✔10 and 45%

points and target: Prescription phone retervial - ✔✔5 and 90%

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