Exam (elaborations)
APCO FINAL EXAM QUESTIONS AND ANSWERS
- Course
- Institution
APCO FINAL EXAM QUESTIONS AND ANSWERS
[Show more]
Content preview
APCO FINAL EXAM QUESTIONS ANDANSWERS
PSAP iimeans ii- iiAnswers ii-Public iiSafety iiAnswering iiPoints
Professionalism ii- iiAnswers ii-Being iiyour iibest; iiimproving iiyourself
Code iiof iiEthics ii- iiAnswers ii------Human iiActions; iiSystem iiof iiPrinciples
What iiare iithe ii3 iiPrimary iidisciplines iiof iiour iiPSAP? ii- iiAnswers ii-Police, iiFire, iiand
iiEMS
What iiis iithe iivital iiservices? ii- iiAnswers ii-PSAP iihas ii4 iiprimary iifunctions iior iitasks.
iiFacilitate iicommunication iiwith iipublic, iibetween iimembers iiof iisame iiagency, iibetween
iipublic iisafety iiagencies, iiand iibetween iipublic iisafety iiagencies iiand iisupport iiservice
iientities.
What iiis iiMutual iiAid? ii- iiAnswers ii-Supplying iisupplemental iipersonal iiand
iiequipment/resources iito iian iiincident iito iiassist iiagencies iithat iimay iibe iiin iidanger iiof
iibecoming iioverwhelmed iiin iitheir iiresponse. iiPredetermined.
What iiis iiMutual iiResponse? ii- iiAnswers ii-Simultaneous iidispatch iiof iimultiple iirescues
iifor iicertain iiemergencies iisuch iias iihigh iirise iifires, iiwater, iihigh iiangle, iior iiother
iirescues.
What iiis iia iipolicy? ii- iiAnswers ii-A iiguide iito iithinking
What iiis iia iiprocedure? ii- iiAnswers ii-A iiguide iito iian iiaction.
What iiare iithe ii6 iisteps iito iithe iicommunication iicycle? ii- iiAnswers ii-Sender, iiReceiver,
iiMessage, iiMedium, iiContext, iiFeedback
What iiis iiActive iiListening? ii- iiAnswers ii-Demonstrating iiinterest iiand iiunderstanding
iiwhat iiis iibeing iisaid iithrough iistaying iifocused, iiasking iiquestions. iiListening iiand
iinonverbal iiattending, iiopen-ended iiquestions, iiparaphrasing iiand iireflecting iifeelings.
What iiis iinon-verbal iiattending? ii- iiAnswers ii-A iiphysical iisignal iithat iiyou iiare iilistening
iito iithe iitalker. iiSets iia iicomfortable iitone
Encourages iithe iisender iito iikeep iitalking
Demonstrates iiyour iiconcern iiand iiinterest
Signals iito iithe iisender iithat iiyou iiare iiinterested iiin iiwhat iithey iihave iito iisay
, Signals iithat iiyou iiare iifollowing iithe iiconversation
What iiare iiexamples iiof iinon-verbal iiattending? ii- iiAnswers ii-Eye iicontact; iiLean
iiforward; iiallow iipauses; iiraises iieyebrows; iismiling; iinodding; iisending iibrief iiverbal
iimessages ii(mmhmm)
What iiis iian iiopen-ended iiquestion? ii- iiAnswers ii-Questions iithat iirequire iithe iispeaker
iito iiprovide iimore iiinformation iiand iihave iithe iicaller iiopen iiup iimore iiabout iithe
iisituation.
What iidoes iiparaphrasing iimean? ii- iiAnswers ii-A iibrief iirephrasing iiof iiinformation
iiprovided iiby iithe iisender.
What iidoes iireflecting iifeelings iimean? ii- iiAnswers ii-Repeating iiin iia iishort, iideclarative
iistatement iithat iiemotions iior iifeelings iithat iithe iisender iiis iicommunicating. iiIt iiasserts
iiyour iiawareness iiand iiunderstanding iiof iithe iisender's iifeelings iiwithout iiindicating
iiagreement.
What iiis iian iiObservation? ii- iiAnswers ii-Something iiwe iithat iiwe iisee iiand iihear iiOR
iiwhat iiwe iithink iiwe iisee iiand iihear.
What iiis iian iiinference? ii- iiAnswers ii-A iithought iidrawn iifrom iiour iiobservations. iiThey
iiare iibased iion iithings iiwe iibelieve iiare iitrue iibut iican't/havent iibeen iiverified.
What iiare iicallers ii3 iiexpectations? ii**The iiGolden iiRule** ii- iiAnswers ii-1. iiTrained
iiProfessionals
2. iiActing iicourteous ii
3. iiWith iiProfessionalism
What iiis iiQI/QA? ii- iiAnswers ii-Quality iiAssurance/Quality iiImprovement ii- iito iioversee
iiperformance iiof iistaff iiand iito iiensure iistandards iiand iiprocedures iiare iimet iiand
iifollowed.
True iior iiFalse ii- iiEmergency iiCalls iican iionly iicome iiin iion ii911 iilines? ii- iiAnswers ii-
False
Can iiwe iigive iiout iilegal iiadvice iito iithe iicommunity? ii- iiAnswers ii-No
What iiis iithe iimost iiimportant iithing iito iiget iifrom iithe iicaller? ii- iiAnswers ii-LOCATION!!
iiAddress!!
What iiis iiimportant iiabout iia iicall iithat iicontains iiweapons? ii- iiAnswers ii-Gather
iiinformation iifrom iithe iitop, iidown; iiwhere iiare iithey iibeing iiused, iithreatening, iior
iiavailable iiin iithe iiincident.
True iior iiFalse ii- iiCalls iishould iibe iifacts iionly. ii- iiAnswers ii-True.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79276 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now