Exam (elaborations)
APCO FINAL EXAM QUESTIONS AND ANSWERS
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APCO FINAL EXAM QUESTIONS AND ANSWERS
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APCO FINAL EXAM QUESTIONS ANDANSWERS
T/F: iiThe iiterm ii"PSAP" iistands iifor iiPublic iiSafety iiAccess iiPoint. ii- iiAnswers ii-False
T/F: iiProfessionalism iiis iidefined iiby iiwho iiyou iiare, iiwhat iiyou iido, iiand iihow iiothers
iiperceive iiyou. ii- iiAnswers ii-True
T/F: iiEthics iiinvolves iian iiindividual's iipersonal, iiprofessional, iiand iiorganization iirules iiof
iiconduct. ii- iiAnswers ii-True
T/F: iiThe iithree iiprimary iifields iiof iipublic iisafety iicommunications iiare iilaw iienforcement
iicommunications, iifire iiservice iicommunications, iiand iiemergency iimanagement
iicommunications. ii- iiAnswers ii-False
T/F: iiThe iiterm ii"vital iistatistics" iidefines iithe iiprimary iifunctions iior iitasks iiof iipublic
iisafety iicommunications iisystems. ii- iiAnswers ii-True
T/F: iiComputer-Aided iiDispatch ii(CAD) iisystems, iimaps, iiand iithe iiInternet iiare
iiexamples iiof iiPSAP iiinformational iisources. ii- iiAnswers ii-True
T/F: iiA iipolicy iiis iia iiguide iito iiaction iiand iia iiprocedure iiis iia iiguide iito iithinking. ii-
iiAnswers ii-False
The iioperational iirelationship iibetween iitelecommunicators, iisupervisors, iiand
iimanagers iiis iidefined iiby iithe iiPSAP's? ii- iiAnswers ii-Chain iiof iiCommand
The iivital iiservices iiof iia iipublic iisafety iicommunications iisystem iiare iito iiprovide iithe
iicommunications iibetween iithe iiPSAP iiand? ii- iiAnswers ii-The iipublic, iiagency
iipersonnel, iiother iiagencies, iiand iisupport iiservices
A iiprocess iifor iisupplying iisupplemental iipersonnel, iiequipment, iior iiother iiresources iito
iiassist iiother iiagencies iiin iitime iiof iineed iiis iireferred iito iias? ii- iiAnswers ii-Mutual iiAid
T/F: iiQuality iiAssurance iiprograms iiin iithe iiPSAP iiinclude iiactions iitaken iito iiensure iithat
iistandards iiand iiprocedures iiare iimet iiand iifollowed. ii- iiAnswers ii-True
T/F: iiA iiquestion iithat iican't iibe iianswered ii"yes" iior ii"no" iiis iireferred iito iias iian iiopen-
ended iiquestion. ii- iiAnswers ii-True
, T/F: iiBecause iithe iitelecommunicator iicannot iisee iicallers iion iithe iiphone, iinonverbal
iicommunication iiplays iino iipart iiin iihandling iipublic iisafety iicalls iifor iiservice. ii- iiAnswers
ii-False
T/F: iiRepeating iiin iia iishort iideclarative iistatement iithe iiemotions iior iifeelings iithe
iispeaker iiis iicommunicating iiis iiapplying iithe iiactive iilistening iitechnique iiof
iiparaphrasing. ii- iiAnswers ii-False
T/F: iiAn iiobservation iiis iibased iion iiassumptions iiand iian iiinference iiis iibased iion iifacts.
ii- iiAnswers ii-False
T/F: iiAs iipart iiof iicustomer iiservice, iicallers iiexpect iito iitalk iito iia iiprofessional, iibe
iitreated iiwith iicourtesy, iiand iispeak iito iia iiperson iithat iican iisolve iitheir iiproblem. ii-
iiAnswers ii-True
The iisix iicomponents iiof iithe iicommunications iicycle iiare: ii- iiAnswers ii-Sender, iireceiver,
iicontext, iimessage, iimedium, iiand iifeedback.
Demonstrating iian iiinterest iiand iiunderstanding iiin iiwhat iiis iibeing iisaid iiby iistaying
iifocused, iiasking iiquestions, iiand iilistening iifor iithe iimain iipoint iiand iirationale iibehind
iiwhat iiis iibeing iisaid iiis iithe iidefinitions iiof: ii- iiAnswers ii-Active iilistening
Physically iisignaling iithat iiyou iiare iilistening iiis iiapplying iithe iilistening iitechnique iiof: ii-
iiAnswers ii-Non-verbal iiattending
The iiaverage iiindividual iispeaks iiat iia iirate iiof iiapproximately iihow iimany iiwords iiper
iiminute ii(WPM)? ii- iiAnswers ii-150
T/F: iiEmergency iicalls iican iionly iicome iiin iion iiemergency iilines. ii- iiAnswers ii-False
T/F: iiGiving iilegal iiadvice iiand/or iipersonal iiopinions iito iicallers iiis iipart iiof iia
iitelecommunicator's iijob. ii- iiAnswers ii-False
T/F: iiAn iiaccurate iidescription iiof iiweapons iiis iicritical iiinformation iifor iiresponse iiunits. ii-
iiAnswers ii-True
T/F: iiRelying iion iimemory iiduring iiinformation iigathering iiis iia iigood iiway iito iiget iiall iithe
iidetails. ii- iiAnswers ii-False
T/F: iiGuidecards iiprovide iiquestions iifor iitelecommunicators iito iiuse iifor iiobtaining
iipertinent iiinformation, iianalyzing iiincidents, iiand iidetermining iiresponse iilevel. ii-
iiAnswers ii-True
Always iipreface iiholds iiwith: ii- iiAnswers ii-A iibrief iistatement iiexplaining iithe iireason iifor
iithe iihold.
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